Another user and I had been ** best friends on Snapchat for over * weeks, so we had bot...
GetHuman-tickelmo's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
GetHuman-tickelmo's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tickelmo will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tickelmo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tickelmo's own words
Another user and I had been ** best friends on Snapchat for over * weeks, so we had both had the “red heart” friend emoji beside our usernames. A couple of weeks later, I realized that the red heart wasn’t there anymore and we only had the smileys beside our names because we weren’t ** best friends anymore. I had actually been knocked down to the bottom of the other user’s best friend list. Today, however, I noticed that we both had the “two pink hearts” friend emoji beside our usernames and we were both listed as our ** best friends. The “two pink hearts” emoji however only appears when you’ve been ** best friends with a user for over * months. Neither of us have changed the friend emojis in our settings, and we stopped being ** best friends a couple of weeks ago, not * months ago so I’m quite confused as of how we could have the “** best friend for two months or more” emoji. Thank you for your help and I hope to hear back from you guys :)
GetHuman-tickelmo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-tickelmo fixed the problem
We are waiting for GetHuman-tickelmo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.