Another user and I had been ** best friends on Snapchat for over * weeks, so we had bot...

GetHuman-tickelmo's customer service issue with Snapchat from June 2018

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The issue in GetHuman-tickelmo's own words
Another user and I had been ** best friends on Snapchat for over * weeks, so we had both had the “red heart” friend emoji beside our usernames. A couple of weeks later, I realized that the red heart wasn’t there anymore and we only had the smileys beside our names because we weren’t ** best friends anymore. I had actually been knocked down to the bottom of the other user’s best friend list. Today, however, I noticed that we both had the “two pink hearts” friend emoji beside our usernames and we were both listed as our ** best friends. The “two pink hearts” emoji however only appears when you’ve been ** best friends with a user for over * months. Neither of us have changed the friend emojis in our settings, and we stopped being ** best friends a couple of weeks ago, not * months ago so I’m quite confused as of how we could have the “** best friend for two months or more” emoji. Thank you for your help and I hope to hear back from you guys :)
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Snapchat

Customer service issue
Reported by GetHuman-tickelmo
Jun 4th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 697 others
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Timeline
GetHuman-tickelmo started working on this issue
Jun 4th, 2018 8:16pm
GetHuman-tickelmo indicated the issue is not fixed yet.
Jun 4th, 2018 11:41pm