I received an e-mail that wants me to confirm $***.** order. I never purchased anything...

GetHuman-illyhami's customer service issue with Snapchat from June 2018

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The issue in GetHuman-illyhami's own words
I received an e-mail that wants me to confirm $***.** order. I never purchased anything from snapchat. Here is the number Order ID: *******ec-****-*a*a-***b-***eebc*f*c**Here is is the text of the e-mail:*Hi illyhamilton***,**Your order submission has been approved!**Be sure to confirm your payment by clicking here from your mobile device or visiting the 'Filters & Lenses' section in the Snapchat app.**Please note: Your order will not run unless you confirm your payment in the app. We may allow you to confirm payment after your scheduled start time and will do our best to flight your order once you confirm payment. Because we reserve your order's location, it will cost the same even if you confirm after the start time.**Make sure your friends update their Snapchat app to the latest version of Snapchat before the event so they can enjoy your creation!**Best,*Team Snapchat**Can you please check? What is that? In any case if there is an order like that I want to be canceled and my money restored. Please let me know. *Thank you!*Iliana Hamilton
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Customer service issue
Reported by GetHuman-illyhami
Jun 4th, 2018 - a yr ago
I have an issue with Snapchat too
Seen by 4 customers so far
Similar issue to 18 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-illyhami started working on this issue
Jun 4th, 2018 12:56pm
GetHuman-illyhami confirmed the issue is fixed. Hooray!
Jun 4th, 2018 2:02pm