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Smith & Wesson Customer FAQ

Top Answers & How-to Guides

What is Smith & Wesson's Phone Number?

The question we are asked most often is about how to talk to Smith & Wesson customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I customize my Smith & Wesson firearm?

Yes, you can customize your Smith & Wesson firearm. Smith & Wesson offers a variety of customization options to meet your individual...
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Recent Smith & Wesson Customer Questions

What model laser on Smith and Wesson shield ez 9, model number 12438?

The Smith & Wesson M&P9 Shield EZ (Model 12438) is bundled with a Crimson Trace Red Laserguard. It's factory-installed and designed to fit the contour of the gun to maintain its compact, lightweight characteristics. The Crimson Trace laser is renowned for its reliability and functionality, it presents a red laser that helps with precision target acquisition. It is easy to install, operate and adjust for windage and elevation for optimal performance.
Asked Mar 29, 2024 5:25 PM

Help me with my Smith & Wesson customer service issue

Products

What products does Smith & Wesson offer?

Smith & Wesson offers a wide range of products designed to meet diverse needs. As a leading firearms manufacturer, our primary focus...
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Manufacturing

Where are Smith & Wesson firearms manufactured?

Smith & Wesson firearms are proudly manufactured in several locations across the United States. Our primary manufacturing facility...
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Warranty

Do Smith & Wesson firearms come with a warranty?

Yes, all Smith & Wesson firearms come with a warranty. Smith & Wesson stands behind the quality and craftsmanship of their products....
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Spare Parts

Can I purchase spare parts for my Smith & Wesson firearm?

Yes, you can purchase spare parts for your Smith & Wesson firearm. At Smith & Wesson, we offer a wide range of authentic and high-quality...
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Repairs

What is the average turnaround time for firearm repairs?

At Smith & Wesson, we understand the importance of prompt firearm repairs. Our average turnaround time for firearm repairs is approximately...
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Purchasing

Are there any restrictions or requirements for purchasing a Smith & Wesson firearm?

Yes, there are restrictions and requirements for purchasing a Smith & Wesson firearm. Buyers must comply with federal, state, and local...
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Accessories

Can I purchase accessories for my Smith & Wesson firearm directly from your website?

Yes, you can purchase accessories for your Smith & Wesson firearm directly from our website. We offer a wide range of accessories such...
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Support Resources

Does Smith & Wesson offer any training or support resources for firearm owners?

Yes, Smith & Wesson is committed to providing training and support resources for firearm owners. We understand the importance of responsible...
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Customization

Can I customize my Smith & Wesson firearm?

Yes, you can customize your Smith & Wesson firearm. Smith & Wesson offers a variety of customization options to meet your individual...
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