This application is good but you didn't explain that you are going to charge me a whole...

GetHuman4865830's Overcharge on Account issue with SmileBox from May 2020

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The issue in GetHuman4865830's own words
This application is good but you didn't explain that you are going to charge me a whole year. I though it was only $*.** monthly payment. I just need to use this application once a year to make a slideshow. Im a teacher and I just need to use this application for my classroom one time in a year. Today I payed the premium amount thinking that it was only $*.** for only this month. But when I did the payment smilebox charged me **.** for the whole year. I called my bank to cancel this transaction. So I'm emailing you to notify that I want to cancel my subscription today. Please return my money as soon as possible because I just make a payment today and I didn't use the application. I recommend this company to make a new option for only one payment for persons like me that use this page only one time in a year. It is not right to pay a whole year when I'm not going to use it for the rest of the year. Also you should make some arrangement for this pandemic time, be more flexible with those payments. *Thank you!

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SmileBox

Overcharge on Account issue
Reported by GetHuman4865830
May 25th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 516 others
0 customers following this

Timeline

GetHuman4865830 started working on this issue
May 25th 12:23am
GetHuman4865830 indicated the issue is not fixed yet.
May 25th 11:49am