Smilebox Lockout

GetHuman3207096's customer service issue with SmileBox from July 2019

Help with my SmileBox issue
The issue in GetHuman3207096's own words
I was trying to open it up to print off my creation ... I appear to have been locked in or out of my smile box. This is really annoying as I have just renewed my subscription. I finish my creation, go to the regular button to take me into the print etc and it tells me to sign in. I do this having received a new password. I then continue and it tells me there is a function problem. I have gone through all the steps to check out my windows ** and it is fine it was updated yesterday. I am now in a circular loop and cant get anywhere. I can't access my creations, print them out, make a new or anything. Please help, I don't want to cancel my subscription because Smile box is the best on the market When It Is Working
I have just paid my annual renewal subscription
I want them to look into my account and find the problem and solve it
I have used Smilebox Premier for at least * years it might be more and I am loathe to lose it
I have done everything the Smilebox function told me to
How GetHuman3207096 fixed the problem
I sent an email to the zendex or whatever its called. I didn't hold out much hope but I thought what the heck. The following day I opened smilebox and couldn't believe it. It was fixed! Don't ask me how! I then got an email from the Z people asking me what was the matter, so I really don't know how it happened. I'm only glad it did - divine intervention? Maybe they saw the Gethuman logo and decded to fix it c
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SmileBox

Smilebox Premier
Customer service issue
Reported by GetHuman3207096
Jul 7th, 2019 - 3 years ago
Fixed
GetHuman3207096 shared how to fix
Seen by 32 customers so far
Similar issue to 432 others
0 customers following this
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Timeline

GetHuman3207096 started working on this issue
Jul 7th, 2019 9:25am
GetHuman3207096 indicated the issue is not fixed yet.
Jul 7th, 2019 1:41pm
GetHuman3207096 indicated the issue is not fixed yet.
Jul 7th, 2019 1:42pm
GetHuman3207096 indicated the issue is not fixed yet.
Jul 8th, 2019 9:55am
GetHuman3207096 confirmed the issue is fixed. Hooray!
Jul 10th, 2019 9:50am