Please refund credit card charge for Smilebox product.

GetHuman2230448's customer service issue with SmileBox from February 2019

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The issue in GetHuman2230448's own words
I cancelled my subscription to smilebox last year and I’ve been charged for another year’s subscription. My name is Teresa Ramirez. My Visa card ends in ****. The reference number for a charge of $**.** on my credit card is J*XSKKGT* and it was charged on ********* for the Smilebox product. * *Please cancel this subscription once and for all and please refund this charge to my credit card. I have not used your product for *-* years, possibly longer. **Please let me know when and what actions you’re taking.
This is frustrating because subscription was charged over a year ago. Do not want to deal with this charge again next year.
Please refund credit card for charge not authorized.
*-* years
Cancelled subscription over a year ago last when charge was posted for pst year.
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Customer service issue
Reported by GetHuman2230448
Feb 18th, 2019 - 9 mos ago
I have an issue with SmileBox too
Seen by 4 customers so far
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GetHuman2230448 started working on this issue
Feb 18th 3:28am
GetHuman2230448 confirmed the issue is fixed. Hooray!
Feb 18th 3:38am