Sling TV Customer Service Issues

I accidentally let my subscription with you expire, so I purchased two $40 gift cards to renew it. However, after entering the gift card numbers and going through the process, it showed that I did not have a subscription to any channels. I tried creating a new account with the second gift card, but encountered the same issue. In total, I've spent $80 in the past few weeks without being able to use it. Now, I had to use my credit card to pay for another month. I've paid over $[redacted] but still don't have access to the channels I paid for. I need assistance from a real person as I haven't been able to resolve this through automated or online help. If possible, please contact me at [redacted].

I recently completed a 7-day free trial which expired this morning. Unfortunately, I forgot to cancel it before heading to work, but I have since canceled it. I would like to inquire about the possibility of receiving a refund and ensuring that my account is entirely canceled. While I was informed that it would cancel at the end of this billing cycle, I would prefer to be refunded and have the subscription canceled altogether. Here are the details of my trial account: Email: [redacted] Offer: Free Trial (expired 04/23/[redacted] at 11:35am EDT or upon cancellation prior to this date)

I have noticed an unauthorized charge on my card from your company. I do not have an account with you, and I only provided my name and credit card information. Despite trying to cancel the account due to forgotten password details, $37 was deducted from my card. I demand a refund. If this issue is not resolved promptly, I will report it as fraud to my bank. Additionally, I am confused about the discrepancy between the $37 charge and the $27 subscription fee I intended to pay. Thank you for your immediate attention to this matter.

Hello, when I signed up, I purchased the Orange and Blue package. I noticed that I have a lot of credits and some duplicate charges on my account. In your commercials, you mention autopay with Amazon, but this only applies if your account is linked to Amazon Pay, which mine is not. My current situation is quite difficult as I was involved in a hit-and-run accident last night with my 11-year-old daughter in the car. While trying to provide the police with the license plate number of the other vehicle involved, the perpetrator managed to escape. After the incident, I received a ticket for a broken headlight caused by the accident and was charged $60 automatically when I got home. The Sling TV freezes, blinks to black screens, and the two movies I ordered had no volume and were glitching. I have faced significant technical issues with the service, not related to my high-speed internet. I bought both packages but was charged twice in one month. Due to these challenges and feeling overcharged, I would like to cancel the service. The lack of effective customer support has made it difficult to address these issues.

My SSI check was deposited into my checking account on April 30, [redacted]. The next day, May 1st, I made a payment on my Capital One credit card, which was meant to cover my Sling TV monthly payment. However, Capital One notified me today that the Sling TV payment had been declined because my payment to Capital One had not yet posted. I am wondering if Sling TV has attempted to process the payment again after the initial decline. I called Capital One this afternoon to ensure the funds are available now. Additionally, I am eager to change the payment due date for my Sling TV account to later in the month to avoid similar situations. Can assistance be provided with these matters? Thank you, J. Lentz

I signed up for a 30-day free trial with Sling. They withdrew the money 3 days early, on the 29th, instead of the 30-day period. As a result, my account overdrew since my paycheck is deposited on the 1st. Sling charged me for a monthly fee that wasn't due until the 3rd, causing extra charges and overdraft fees from my bank. I've attempted to speak to someone about this issue, but unfortunately, Sling's customer service number is not working. This situation feels like a scam and completely deceptive. I am contemplating involving the authorities due to this false advertisement of a 30-day free trial.

I encountered an issue while signing up for Sling TV. At the final step, after entering my credit card and address details and clicking submit, I received a message stating, "we cannot process your request at this time" with no further explanation or support provided. This lack of information and assistance is concerning, especially for new customers like myself. I did some research on online forums and discovered that Sling TV may not accept all credit cards if they can bill them without customer approval. If this is the case, I appreciate my bank's protection against such practices. However, if this issue cannot be resolved, I may need to explore other streaming services that offer similar options. Thank you.

Dear Roku Support Team, I am reaching out to inquire about adding a Sling TV account for the Roku Adapter on my TV. My son, T.M. Gardner, who has an existing Roku account, uses Sling TV. He has now moved out due to work, and I wish to access Sling TV on my television using his account. I was previously informed that this could be done, but I require assistance with the setup process. Kindly provide guidance on how to proceed or arrange a call with a representative. Thank you for your attention to this matter. Sincerely, S.R. Gardner

I noticed a charge on my card from Sling, which should not have been there as I never set up any auto payments. I prefer not to have automatic charges for emergency reasons. My daughter, M.B., who has asthma, currently does not have active Medicaid, so I have to pay for her medication upfront. I had to pay for her new medication after we left the hospital due to a severe asthma attack, only to find my card was declined. Upon checking, I realized Sling had charged my account, which is unusual because I have never set up autopay with this card. I urgently need the funds refunded so I can buy my daughter's medicine today. I would appreciate it if Sling can disconnect the service as well. I am very busy with work, my children, and exercise, and I don't have time for TV. Please rectify this error promptly. Thank you.

I am a long-time Sling TV subscriber and have been experiencing issues with the service lately. I watch Sling via Amazon Fire TV, and despite my device working well, Sling keeps going black, freezing, and returning to the home screen. I have performed troubleshooting steps like Force Stop, Clear Cache, Clear Data, and even Uninstalling and Reinstalling the Sling app, but the problems persist. My network connection is strong, so I suspect it's an issue with your servers or other technical problems. As I encounter these issues even while writing this post, I am frustrated. I am considering canceling my subscription if these issues are not resolved or if there is no live customer support available. It's disappointing to deal with these recurring problems without proper assistance.

I have been billed three times this past month. The charges were on 4/1 for $26.75, 4/10 for $32.10, and again on 4/29 for $26.75. I have attempted to contact customer service multiple times to resolve this issue and even tried pausing my account to prevent further charges. Additionally, we experienced difficulties while trying to watch basketball games. Whenever a commercial played, the screen froze and we had to restart the game each time. What could be causing these problems? I urgently need a solution to this as these unexpected charges are becoming quite costly for me.

I am frustrated with Sling TV for not having phone customer support available. I don't have a working computer at home, so I have to rely on my neighbors to contact you. It's disappointing that the company assumes everyone has a computer. The issue of garbled and distorted sound on every channel has made dealing with Sling TV even more challenging. I couldn't have reported this problem if my neighbor wasn't available. I urge Sling TV to improve their customer service. It's no wonder the reviews are negative. Please address the sound issue promptly as I can't rely on my neighbor indefinitely to use their computer for assistance.

Dear Sling TV, I am writing to request the removal of the Russian propaganda channel RT from my programming subscription. RT America (Russia Today) promotes falsehoods that pose a threat to American companies and aim to undermine democracy and our political system. One example is RT's spread of misinformation about 5G technology, falsely claiming it "can kill you" as detailed in this article: [redacted] I urge you to replace RT with a channel that does not propagate Russian lies and propaganda, using the portion of my subscription fee currently allocated to RT for this purpose. The dissemination of RT's falsehoods is harmful and divisive to Americans. I will share this message on my social media platforms to raise awareness, and encourage others to do the same. Thank you for your attention to this matter. Sincerely, Brian Raub [redacted] Waterside Drive Moneta, VA

I am in need of immediate assistance. I have been experiencing ongoing issues with Sling for several months now. Despite repeated calls reporting the same problem, the issue persists. I was informed that engineers were looking into it, but the problem still persists. The audio and video are not in sync, with the screen blacking out for 5-8 seconds repeatedly during shows. This has been extremely frustrating, especially since I have been unwell and confined to bed for a month, limiting my ability to follow up on this matter. I am requesting a resolution to this problem today, along with a refund or credit towards my next bill. If this matter is not resolved promptly, I am considering canceling my subscription. Kindly contact me at [redacted] to address this issue directly. Thank you, Kathryn Dunn. Email: [redacted] Ticket # [redacted].

Hello, this is Matt King. I have been trying to reach out to your team for the fourth or fifth time. I have requested to cancel my account during the last two or three attempts as I no longer use it, including my firestick. Initially, I tried out the 7-day trial but did not find it suitable for my needs. Despite emailing to cancel my account, it was still charged on the previous two occasions, leading to an unexpected overdraft in my account. I seek assistance to resolve the charges incurred after clearly stating three times that I no longer use the service. I kindly request a refund of the charged amounts to be credited back to my account as soon as possible, considering I have not utilized the service and have made multiple attempts to communicate my situation. Your prompt response is greatly appreciated.

Hi, I recently tried to contact Sling using my phone number [redacted] but received a message saying my number was no longer monitored. I am a paying customer who is frustrated because I missed over half of the hockey season due to Sling not carrying Fox Sports Midwest. Despite calling over 70 times, I have not received assistance and now it seems my phone number is blocked. I feel like I'm being ripped off by Sling, as I pay for channels like Fox Midwest but don't receive them. I've had a difficult time getting help with this issue. I hope someone from Sling reads this message and contacts me to resolve the problem. Sling's customer service has been disappointing, and I would appreciate a call to discuss the ongoing issues with my service. Thank you.

For the past two months, I have been paying for DVR services that do not function properly. Despite contacting customer service and being promised escalation, no one has reached out to me or resolved the issue. I attempted to contact support again but the phone number provided is no longer working, making it difficult to seek assistance. My subscription is set to renew tomorrow, but if the problem remains unaddressed, I will have to consider switching to a different provider. I have tried various troubleshooting steps such as uninstalling the service, rebooting devices, and ensuring all updates are in place, but the problem persists on both my Tiki Stick and another smart TV with Tiki. Even logging in on my daughter's high-end smart TV with DirecTV did not solve the recording issue. Despite paying $5 monthly, the service has not been functional for two months, while it worked fine before.

For the past two months, I have been paying for DVR services that are not functioning. Despite reaching out for assistance and being promised resolution, no one has contacted me or resolved the issue. I have attempted various troubleshooting steps like uninstalling and restarting multiple times to no avail. The service does not work on my devices, including a Tiki stick and smart TV. It also did not work on a different smart TV with Direct TV at my daughter's house. I have invested $* in this service over two months without any success. My subscription renews tomorrow, and if this matter is not addressed promptly, I will have to consider switching to another provider.

I'm interested in the SlingTV program as I currently have Charter Spectrum and feel I'm overspending. Could someone clarify: 1. Can you explain the Orange and Blue packages? Are those the only channels in each package? Is there an a la carte option? 2. Do I need any cable boxes or devices? Can I just download the app on any device, sign in, and watch live TV? 3. Are there any additional fees apart from the $15/$25 monthly charges? Any surprises or extra costs beyond that? 4. How does the cloud recording feature work? Is there an integrated cloud in the app accessible from multiple devices? 5. Is there a way to pay only for specific channels I want, without the full package? Can I select around 25 channels and pay for those, or do I need to choose a package first and then add channels a la carte? Thanks for your assistance.

I recently experienced an issue where an unauthorized transaction was made on my MasterCard that was linked to my phone. I rely on this card for my monthly expenses due to health reasons. Today, when I tried to use it for food, the payment was declined because of this unauthorized charge by Sling TV. I did not make this transaction and did not approve it. I kindly request a refund for this unauthorized purchase. My name is Ronnie L., and I reside at [redacted] S Broad St, Clinton, South Carolina [redacted], apartment 18. Please look into this matter and assist me with resolving this issue promptly. Thank you.