If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue and preferred resolution, in GetHuman-penahel's own words:
I am scheduled for a tech to come out to start my cable services today between noon and * pm **-**-**** please contact me if the tech is gonna come to my place today helen pena *** s reed st apt*** Lakewood co ***** ***-***-****
I trust that Sling TV will make this right and come up with a resolution that is fair.
Help with my Sling TV issue
Follow this to see how it gets fixed
Find similar issues & what fixed it
Follow 3 or more issues like yours to increase the chances that another customer helps you find the right answer.