We purchased annual passes last year in order to access a number of parks in each locat...

GetHuman2950750's Complaint issue with Six Flags from May 2019

Help with my Six Flags issue
First: share to improve GetHuman2950750's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2950750 may need:
Name, Email address, Phone number, Billing address, Order ID, and Discount code
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2950750's own words
We purchased annual passes last year in order to access a number of parks in each location. **We were advised that the annual pass could be collected from any park and used across the period of our trip. **We are a bit for profit children’s charity from Australia and took the trip to give a disadvantaged person a once in a lifetime experience. **We visited New Jersey, Texas, San Francisco and California locations. Unfortunately, the mother park for the passes was California. **We were unable to use or redeem the passes at both New Jersey, Texas and San Francisco. We were advised to pay for our entrance and used a deal from the Coca-Cola cans to get in a little cheaper. We were told to keep our tickets and seek a refund from the mother park.**When we attended the mother park on the last leg of our trip, the staff refused to give a refund on the tickets. The staff there were very rude and had us escorted off the property by security. **As you can imagine this was quite a shock and we have sent several letters and emails to you since the incident. **The original tickets were never redeemed and as an organisation we were financially disadvantaged. **We are running a similar trip this year, but we are not planning to visit your parks after our experiences. **This is a last ditched attempt to have someone look into this matter on our behalf. **Can you help at the *th time of asking? Or will we continue to be ignored?

GetHuman2950750 did not yet indicate what Six Flags should do to make this right.

How GetHuman2950750 fixed the problem

We are waiting for GetHuman2950750 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Six Flags customer problems.
How Do I Cancel My Six Flag Membership and Get a Refund?How Do I Find My Tickets for Six Flags?
Do you have a customer issue as well?
We can help you get Six Flags's attention and get better help faster. Tap below to get started.
Having Six Flags issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Six Flags

Complaint issue
Reported by GetHuman2950750
May 19th, 2019 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 915 others
0 customers following this


GetHuman2950750 started working on this issue
May 19th, 2019 9:59pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians