My girlfriend just purchased a sim card from a local * eleven Sunday in Singapore. We w...

GetHuman-tcwhite's customer service issue with Singtel from December 2018

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The issue in GetHuman-tcwhite's own words
My girlfriend just purchased a sim card from a local * eleven Sunday in Singapore. We were hoping that the switch from Starhub to Singtel would be a lot better. At least the data seems to be good, but earlier today, she noticed that her phone number is already owned by someone else. Friends and family members have been trying to call her, and every time, they keep getting answered from someone else. Looking further into her contact book, it seems that the original owner of the phone number has had it since January ****. **We need to figure out a solution as this is unacceptable. How could a brand new sim card and phone number be linked to an existing number? **She's planning on returning to the * Eleven and seeing what they can do, but I believe they just sell the Singtel sim and data cards. What's the process of her having her own number that is not linked to anyone else?
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Customer service issue
Reported by GetHuman-tcwhite
Dec 5th, 2018 - a mon ago
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GetHuman-tcwhite started working on this issue
Dec 5th, 2018 8:19pm