I have had an issue with my new machine **** it is really loud thread bunching up and s...

GetHuman4885679's Returns issue with Singer Sewing Co. from May 2020

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The issue in GetHuman4885679's own words
I have had an issue with my new machine **** it is really loud thread bunching up and skipping. Took it to your repair person got it back after * weeks it is not any better and now the hand wheel binds up when turning. talked to him on the phone he said it was out of time and he made other adjustments we did not see him to talk to when we picked it up and there was no slip indicating what he did. while talking to him he asked which machine was mine, having to tell him which one was mine did not give me a high confidence level. I have sent several e-mails to customer service and you have said someone will get in touch with me soon it has been ** days now and no contact from anyone. I was granted an extension on my warranty until May **, ****. My first request ID. ******, My second request ID *******, I have done everything that you have asked me to do and it has been almost * months and i haven't had a sewing machine. I this point it is time to refund my money or replace my machine with something of the same value or better. I have been very patient in this whole matter, if i don"t here from someone by June *,**** i will contact my Maine Attorney General to resolve my issue Thank you for your time in this matter Patricia Lyons May **,**** if you would like to have someone from customer service contact me by phone *-***- ***-****

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Singer Sewing Co.

Returns issue
Reported by GetHuman4885679
May 29th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 282 others
0 customers following this

Timeline

GetHuman4885679 started working on this issue
May 29th, 2020 1:58pm