Singer Sewing Co. Customer Service Issues

I made a purchase for a Quantum sewing machine online from a clearance sale. I used Paypal for payment on May 20. After receiving a shipping notification with a tracking number, I discovered the number was invalid. Even though Paypal claims the item was delivered on July 2, I have not received it. Unfortunately, Paypal denied my claim. I suspect the company, "Delgado LLC," is part of a scam still ongoing under different names. I've heard similar complaints from others. The post office is investigating, but their explanation of leaving the sewing machine by or in my mailbox is unrealistic given its location beside a ditch. I appreciate any assistance in looking into this matter to prevent further scams. Thank you for your attention to this issue - scams are truly disheartening.

A few days back, I visited Singer.com and came across some fantastic deals. I purchased a Quantum Stylist [redacted], which was originally $[redacted].99 but on sale for $99.99. I used my debit card for the transaction, and the amount was immediately deducted from our account. The next day, the price mysteriously changed to $[redacted].00 with no explanation, even though it was supposed to include free shipping. We received an email from PayPal a couple of days later with a tracking number indicating the item had been shipped. However, when we tracked it, it showed as delivered on July 10 to a different address for a 12 oz. package. This situation feels like a scam, especially since PayPal is now involved. I've been a loyal user of Singer machines for years, even inheriting my Grandmother's [redacted] Singer machine. Any assistance on this matter would be highly appreciated.

I recently received my Singer [redacted] Start Essential Sewing Machine on July 17. Unfortunately, when I attempted to use it today, I encountered issues. The needle was not moving up and down properly. I sought assistance from the sewing expert at Joanne's Fabric Store in Scottsdale, Arizona, who confirmed the machine's malfunction. Despite trying different needles, the problem persisted. I have all the original packaging and documents, including the styrofoam inserts. I am eager to exchange the faulty machine for a new one. It was purchased from your Hudson Distribution Center, Store [redacted], with order number [redacted]4. Thank you for your prompt attention to this matter. Heather F.

I purchased a Singer Sewing Machine [redacted] on July 11, and it arrived on July 17 after being shipped from the Hudson Distribution Center on July 14. When I tried using it on July 21, the needle got stuck after a few stitches. I returned it to Joanne's Fabric in Scottsdale, Arizona, where an expert suggested the timing might be off. I am interested in either exchanging it for a replacement or receiving a refund. Joanne's mentioned a $25.00 fee to send it back to Singer, which I am not willing to pay. Please advise on the next steps. My contact details are as follows: email - [redacted], name - Heather F., phone - [redacted]. I attempted to reach out via phone but was directed to email due to long wait times. Thank you.

Hello, I am Ashraf Bin S., and I previously purchased an item from Singer company. I paid off the washing machine in full, but Singer has not updated my CTOS record at Hong Leong bank. I need to apply for a car loan, but I am unable to proceed due to the CTOS Singer report at Hong Leong. Please provide me with a discharge letter from Singer company, so I can submit it to Hong Leong bank to continue with my hire purchase loan application. Thank you for your prompt assistance. Have a nice day.

Hello, my wife is experiencing a problem with the needle not moving when the foot pedal is engaged on our new Singer [redacted] sewing machine. We are able to move the needle manually with the hand crank, but there is no response when using the foot pedal. We have checked the belts and followed all troubleshooting tips on the website, and everything seems to be in order. We are hoping to resolve this issue without having to return the unit and wait for a replacement, as we bought it directly from Singer's website.

I recently purchased the Singer Stylist Model [redacted] sewing machine and encountered an issue during my first use. After following the instructions in the manual, specifically on page 24 regarding "Picking up bobbin thread," I encountered error code E5 along with a beeping sound when lowering the needle counterclockwise as instructed. Despite attempting to remove and carefully replace the bobbin several times, the error persists, preventing me from proceeding with any sewing tasks. It seems like the machine has come to a halt before I could even start my first sewing project.

I own a Singer Serger, Making the Cut, S0230. Unfortunately, the right side needle broke while I was sewing. I attempted to replace it by unscrewing the right side hex screws with an Allen wrench. Regrettably, I accidentally unscrewed one too much, and it fell out. I have been unsuccessful in finding a replacement hex screw online. I would greatly appreciate if Singer Company could send me a few hex screws to secure the new needle in place. I want to clarify that I specifically need the hex screws that hold the needle in place, not the Allen wrenches. Despite my attempts to seek assistance through live chat, the representative was not able to understand my issue and kept mentioning a computer. Consequently, I ended the chat.

I followed the instructions in my sewing machine manual and lubricated the bottom, but it's still making a lot of noise, sometimes even a chirping sound. I had a bad experience at a repair shop where they overcharged me $[redacted] to fix a machine that only cost $[redacted]. Where else should I be lubricating the machine? Are there any authorized Singer maintenance professionals in Orange County, specifically near the city of Orange that I can take it to?

Around 20 years ago, over the phone, a Singer representative mentioned to me that my Singer (red eye) sewing machine was manufactured in May [redacted]. It sits on a 7-drawer oak cabinet with the serial number G4C [redacted] located on the plate in front of the body, to the left of the flywheel. Despite hours of online research, I haven't been able to pinpoint its production date and origin or determine its value. The oak cabinet retains its original finish and is in excellent condition. After having the machine professionally serviced and adding a new belt, I recall my parents purchasing it brand new in Cleveland around [redacted] or [redacted]. I have fond memories of learning to sew on this machine at around 11 or 12 years of age. However, the serial number doesn't align with any existing online records. I'm eager to discover more about when and where it was manufactured.

I purchased my Singer sewing machine brand new from Walmart for about $[redacted] two years ago. Despite owning it for this time, I have only used it for a maximum of 30-60 minutes. I have experience with sewing machines and have never had issues with Singer, which is why I chose this Computerized Machine. I believe the problem I am facing is related to tension, as the top thread keeps snapping after sewing a few stitches. I have tried various troubleshooting methods including changing feet, stitches, threads, needles, sewing speed, and pressure on the foot pedal, but nothing seems to work. I have researched solutions online through Singer's website and YouTube videos, but the issue persists. I am frustrated that I cannot complete any projects due to this problem, and my machine is now unused and collecting dust. I am unsure whether the issue can be fixed or if I need to purchase a new machine. My boyfriend suggested contacting Singer directly for assistance. I am seeking help to resolve this issue so I can use my sewing machine as intended.

My brand new Singer C7220, a gift from my husband purchased at Joanns, was faulty right out of the box. Despite my disappointment with its quality, I encountered an issue where it wouldn't stitch in reverse as intended. After attempting to troubleshoot, I returned it to Joanns, but they declined the return due to their policy on opened items. Frustrated, I contacted Joanns customer service on-site, who directed me to Singer's customer service for assistance. I remain hopeful that I can receive a replacement machine that functions properly.

1. I did not receive a manual for the M3500/m3505. The website mentions downloading it, but our internet connection is unreliable. Can a printed English version be sent to me? 2. While threading the machine, the movable part on the left side seemed misaligned. I had to remove the side cover and adjust its position. 3. Is the loud noise it makes normal? I've been loyal to Singer for 45 years, but now I am starting to question if I made the right choice. Thank you for your assistance.

I purchased spare parts for the Singer Maxtra mixer grinder on June 23, [redacted], and made the payment to Singer India Limited's YES BANK account, account number [redacted][redacted], using PhonePe as shown in the attached receipt screenshot. However, I have yet to receive the purchased item. Despite attempts to reach Sulekha Khan, I have not received any response. Please assist me in resolving this issue. Dear Sir/Ma’am, Greetings from Singer India Limited! We are pleased to offer the following spare parts for the Mixer Grinder-Maxtra: - Chutney Jar Assy. Complete - Quantity: 1 - Price: Rs. [redacted]/- - Dry Jar Assy. Complete - Quantity: 1 - Price: Rs. [redacted]/- - Courier Charges: Rs. [redacted]/- additional - Total Price: Rs. [redacted]/- Please refer to the NEFT details below for payment. Once the transaction is complete, kindly share the screenshot for confirmation. Upon receipt, we will dispatch the part to the provided address. RTGS/NEFT DETAILS Beneficiary: SINGER INDIA LIMITED Bank: YES BANK Account No.: [redacted][redacted] Location: UP, NOIDA IFSC: YESB[redacted] Please provide your name, address, and contact details for courier dispatch. Thank you for choosing Singer. Best Regards, Sulekha Khan Customer Support

Dear Sir/Ma’am, I hope this message finds you well. I wanted to let you know that Singer India Limited has the spares for the Mixer Grinder-Maxtra available at the prices mentioned below: - Chutney Jar Assy. Complete - 1 Quantity - Rs. [redacted]/- - Dry Jar Assy. Complete - 1 Quantity - Rs. [redacted]/- - Courier Charges of Rs. [redacted]/- will be additional to the total price. - The Total Price is Rs. [redacted]/- Please find the NEFT Details for making the payment. Once the transaction is completed, kindly share a screenshot, and we will dispatch the part to the provided address. RTGS/NEFT DETAILS: Beneficiary: SINGER INDIA LIMITED Bank: YES BANK Current Account No.: [redacted] Bank Location: UP, NOIDA RTGS/NEFT/IFSC: YESB[redacted] Please provide your Name, address, and contact details for the courier dispatch. Thank you for choosing Singer! Best Regards, Sualeha Khan Customer Support I paid Rs. [redacted] to Singer India Limited for the spare parts of the Mixer Grinder Singer Maxtra on 23/06/[redacted], but I have not received them yet.

I recently purchased a Singer [redacted] sewing machine from JoAnn's Fabrics. However, after just a few inches of sewing, the machine started to bind up. When I contacted the store, I was informed they do not accept returns or exchanges and advised me to reach out to Singer's customer service. I am disappointed by this lack of customer service and wish to exchange my machine for a new one, as it is brand new and not functioning properly. It was frustrating to discover the return policy was not clearly communicated at the time of purchase, especially considering the receipt mentions a restocking fee but not a strict no-return policy, causing confusion. I hope Singer and JoAnn's can work together to streamline the return process for faulty items like mine. I am now exploring options to return the machine and receive a replacement promptly.