Repeat Error C* message despite clearing and tightening bobbin bin

GetHuman-kuldipm's Repairs issue with Singer Sewing Co. from September 2019

Help with my Singer Sewing Co. issue
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The issue in GetHuman-kuldipm's own words
Sew ... I bought a sewing machine (Brilliance) less than a year ago in Lidl in the UK (still have the receipt). I have used it twice and now and error message keeps appearing C*. The booklet does not help. Ive checked trouble shooting websites but nothing works. Thread keeps gathering in clumps. I have been sewing for ** years plus, this is my first new machine and all it does is breakdown. I want my money back.
Error just kept occurring despite following the trouble shooting, collecting material and ruining the tunic.
I bought the machine less than a year ago and have used it twice before the error message - I was simply sewing straight lines, not even used the patterns yet! So, I want my money back so I can buy a new machine.
I have been sewing for over ** years and have never come across this repeated error again and again. I showed it to my mum who has been a professional seamstress for over ** years and owns a large industrial machine and she could not fix it either.
I looked on Google for the C* code, there are mixed opinions on what this might be including potentially a computer error within the machine. I tried to locate a repair shop near me but the nearest is miles away and does not specialise in Singer.
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Singer Sewing Co.

Singer Brilliance
Repairs issue
Reported by GetHuman-kuldipm
Sep 13th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 297 others
0 customers following this

Timeline

GetHuman-kuldipm started working on this issue
Sep 13th, 2019 5:18pm
GetHuman-kuldipm indicated the issue is not fixed yet.
Sep 14th, 2019 6:50am
GetHuman-kuldipm indicated the issue is not fixed yet.
Sep 16th, 2019 1:38pm
GetHuman-kuldipm indicated the issue is not fixed yet.
Sep 17th, 2019 1:55pm
GetHuman-kuldipm indicated the issue is not fixed yet.
Sep 17th, 2019 1:56pm
GetHuman-kuldipm indicated the issue is not fixed yet.
Sep 17th, 2019 8:08pm

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