My Shopify multi converter is not working when someone clicks on the link from Instagra...

GetHuman-rafeelil's customer service issue with Shopify from April 2020

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The issue in GetHuman-rafeelil's own words
Trying to make sure when my potential customers for outside the US come to my site link https:**cribpump.com*products*cribpump after seeing a Instagram ad or clicking link in bio.*They are able to see the price in their currency. Also wondering if it’s possible to get the currency converter to make it automatic so that customers can see their currency straight away? I am aware that at the momen... ... My Shopify multi converter is not working when someone clicks on the link from Instagram**So I use the Shopify multi currency converter through Shopify payments and I also downloaded the geo app aswel and everything is enabled.**I can test it because I’m in the uk and my main store currency is in USD so if it doesn’t show up with a pop up asking me to change to GBP I know it’s not working **However it is working well normally but when I use this link on Instagram where I do marketing for my products when I click the link through there it doesn’t allow or show the price in converted currency?
That it’s a big issue if your not able to see prices in your currency
Hopefully If there’s a new way to get the multi currency automatic, then I want that updated. But if that is not the case it’s okay. The main thing is I want people who view my adverts which are on Facebook and Instagram to be able to get that pop up message saying change currency to your currency, when they are clicking on link and coming to my site, I want this sorting.
I am good so is Shopify I’ve been on and off for a while they normally always sort my problem out
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Shopify

Shopify payments multiple currency
Customer service issue
Reported by GetHuman-rafeelil
Apr 23rd, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1812 others
0 customers following this

Timeline

GetHuman-rafeelil started working on this issue
Apr 23rd 5:35am

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