I have XTR pedals (full XTR build) on my **** Santa Cruz Bronson. The pedal on the lef...

GetHuman-edsigour's Complaint issue with Shimano from March 2019

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The issue in GetHuman-edsigour's own words
Normal ride in Ft. Ord BLM. Climbing moderate hill. ... I have XTR pedals (full XTR build) on my **** Santa Cruz Bronson. The pedal on the left crank arm started feeling like my cleat was loose climbing a moderate hill & came off the spindle as I reached a trail junction! I am ** yrs. of age and have never had a pedal fail in this manner. There is no indication of any damage to the cage on the outside. I'm lucky to not be injured and only about six miles from my vehicle. Can you take a look at this pedal and explain why it failed. There was plenty of grease on the spindle. Grateful not to have cut my leg during a steep climb. Thanks for your time and effort to respond,*Ed Sigourney******@***.com*(***)***-****
The pedal bearings disintegrated & platform came off of spindle!
It would be great if they can rebuild*replace the pedal. I think they might want to see what failed to improve future design parameters.
I have used Shimano XT & XTR on all of my bikes for more than thirty years. They have preformed well until this experience.
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Shimano XTR Trail MTB platform pedal
Complaint issue
Reported by GetHuman-edsigour
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 115 others
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GetHuman-edsigour started working on this issue
Mar 27th, 2019 7:39pm
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Mar 27th, 2019 7:39pm