My Dura Ace Di* rear derailleur won't adjust quite right. The Microshifts are maxed out...

GetHuman-fredburn's customer service issue with Shimano from March 2019

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The issue in GetHuman-fredburn's own words
My Dura Ace Di* rear derailleur won't adjust quite right. The Microshifts are maxed out to the outside and still will not move that direction enough for a smooth shift. I usually have to shift two then back up one. I have the D-Fly so I can see that the adjustment setting is maxed. I tried doing a re-set via crash mode, and that did not help. I did a firmware update and that did not help. I updated my E-Tube app and reconnected and that didn't help. It seems like it needs to be re-set somehow so that right in the middle of the microsofts it's on the relevant cog. If I adjust it all the way the other direction, it won't go into the bottom cog. Took it to my LBS and they claimed they did a firmware update to fix it, but it did not. Ideas? I am at my wit's end.
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Shimano

Customer service issue
Reported by GetHuman-fredburn
Mar 13th, 2019 - 5 mons ago
I have an issue with Shimano too
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GetHuman-fredburn started working on this issue
Mar 13th 3:09pm