hi my name is noel,i recently bought shimano saragosa **** fishing reel from Ottos Tack...

GetHuman-noelpepe's customer service issue with Shimano from August 2018

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The issue in GetHuman-noelpepe's own words
hi my name is noel,i recently bought shimano saragosa **** fishing reel from Ottos Tackle World.au by ebay,when i did try the reel for the first time i noticed as experienced angler when retrieving the line the rod vibrates a lot and the reel wobbles it looks like the rotor is unbalanced.when i did contact the seller he told me if i have to send it back i have to pay the postage plus ** euros tax in my country that is MALTA so i see this is not fair to me that i have to re pay that money again for a product that came out damaged from the factory,i did a lot of savings to buy this reel as i have family to maintain and can not spend more money for my hobby so i am asking how can you help me,please.
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Shimano

Customer service issue
Reported by GetHuman-noelpepe
Aug 26th, 2018 - 4 mons ago
I have an issue with Shimano too
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Seen by 11 customers so far
Similar issue to 33 others
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GetHuman-noelpepe started working on this issue
Aug 26th 7:14am
GetHuman-noelpepe indicated the issue is not fixed yet.
Aug 26th 8:15am
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Aug 26th 8:16am
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Aug 26th 8:17am
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Aug 26th 9:56am
GetHuman-noelpepe indicated the issue is not fixed yet.
Aug 26th 9:56am
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Aug 27th 1:56pm
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Aug 29th 1:22pm