hi my name is noel,i recently bought shimano saragosa **** fishing reel from Ottos Tack...
GetHuman-noelpepe's customer service issue with Shimano from August 2018
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hi my name is noel,i recently bought shimano saragosa **** fishing reel from Ottos Tackle World.au by ebay,when i did try the reel for the first time i noticed as experienced angler when retrieving the line the rod vibrates a lot and the reel wobbles it looks like the rotor is unbalanced.when i did contact the seller he told me if i have to send it back i have to pay the postage plus ** euros tax in my country that is MALTA so i see this is not fair to me that i have to re pay that money again for a product that came out damaged from the factory,i did a lot of savings to buy this reel as i have family to maintain and can not spend more money for my hobby so i am asking how can you help me,please.
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