I just bought a new Sony TV XBR***g and hooked it up to my Arris Gateway box and reprog...

GetHuman-vistahei's Technical support issue with Shaw Communications from April 2020

Help with my Shaw Communications issue
The issue in GetHuman-vistahei's own words
I just bought a new Sony TV XBR***g and hooked it up to my Arris Gateway box and reprogrammed the Shaw remote and everything works great. My problem is that I want to put the Shaw box in a cabinet below the TV which has a door on it. The remote won't control the box if the door is closed. The TV came with an IR blaster and has a jack to receive it. The Gateway box also has an IR blaster jack. Nothing I've tried so far works so I called Shaw and the rep had never even heard about this blaster. I hadn't either. Any instructions I've seen suggest that I plug the blaster into the TV and then put the little pods in front of the Shaw box but that doesn't work. I've tried plugging the blaster into the Shaw box but that doesn't work either. Any ideas?

GetHuman-vistahei did not yet indicate what Shaw Communications should do to make this right.

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Shaw Communications

Technical support issue
Reported by GetHuman-vistahei
Apr 27th, 2020 - 6 months ago
Fixed
Seen by 3 customers so far
Similar issue to 1068 others
0 customers following this
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Timeline

GetHuman-vistahei started working on this issue
Apr 27th 10:47pm
GetHuman-vistahei confirmed the issue is fixed. Hooray!
Apr 28th 4:45am

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