Shaw Communications Customer FAQ

If your TV picture is freezing and not responding, it might be due to temporary service interruptions or problems with your receiver or cable connections. You can try to resolve this issue by restarting your receiver. Simply unplug the power cord from the wall outlet or power bar, wait for about 10-15 seconds, then plug it back in. If the problem persists, check your cable connections to ensure they are securely plugged in. If you still experience issues after these steps, it might be necessary to reset your receiver to its factory settings or seek professional assistance.

Shaw Communications is dedicated to supporting communication needs in multiple languages. While we can't guarantee a staff member who speaks Chinese will always be available, Shaw does make the effort to accommodate a wide variety of languages. It's suggested that you request a Chinese-speaking staff member when you initially get in contact with our customer service team. They will do their best to fulfill your request and ensure that you receive help in a way that you're most comfortable with. We're here to help you with your billing issue in the most effective way possible.

We're really sorry to hear that you've been experiencing issues with your Wi-Fi and telephone service. It could be attributed to several factors including network congestion, equipment issues, or a service outage in your area. Here are a few general suggestions: checking your modem and router setup for any issues, resetting your equipment, and changing your Wi-Fi channel to avoid interference. Also, consider using Shaw's troubleshooting tool available in your online account to identify and fix common issues. If problems persist, a technical professional may need to inspect your services. We encourage you to reach out to Shaw's customer service for immediate assistance.

To add a service to your cable package with Shaw Communications, you'll need to access your Shaw account online. Once logged in, navigate to "Shop" and find the service or additional packages you wish to add. Follow the prompts and instructions provided to add the service to your package. Please note that changes to your package could result in changes to your monthly bill. Remember to review the terms before making any final decisions. Changes will generally take effect within 24 hours. If you encounter any issues, Shaw's customer service team is always ready to assist.

This might be due to a problem with the data feed from Stingray to Shaw. It could also be a result of an outdated cable box software version. Please ensure your box is connected to the internet, and try resetting your cable box. If you're still experiencing issues, it could indicate a temporary problem with the Stingray Music service itself. Unfortunately, these are issues that Shaw and Stingray are working on resolving. It's worth checking back periodically as the information may start displaying once the problem has been fixed.