When advertising a shark hoover, it says that hairs do not wrap around the wheels under...

GetHuman4875612's customer service issue with Shark Vacuum from May 2020

Help with my Shark Vacuum issue
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The issue in GetHuman4875612's own words
When advertising a shark hoover, it says that hairs do not wrap around the wheels underneath. I clump of dog hair appeared on my carpet when hoovering so switched off hoover, lay it down. There was my hair wrapped around the middle of the rollers and there was fluff I had to pick out from between bristles. I undid the front roller part and I think this is where the clump of dog hair came from as it was clear in the middle but full up on either side so again had to pick it out. I still don’t think that the hoover picks up as I should do. Obviously I purchased this hoover as I had read feedback on how good this type of hoover was for tackling dog hair. There is still a lot of hair embedded in the carpet and apart from replacing the whole thing, I’m not sure what to so. Any advice?

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Shark Vacuum

Customer service issue
Reported by GetHuman4875612
May 27th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 916 others
0 customers following this

Timeline

GetHuman4875612 started working on this issue
May 27th, 2020 12:57pm