When advertising a shark hoover, it says that hairs do not wrap around the wheels under...
GetHuman4875612's customer service issue with Shark Vacuum from May 2020
Help with my Shark Vacuum issue
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The issue in GetHuman4875612's own words
When advertising a shark hoover, it says that hairs do not wrap around the wheels underneath. I clump of dog hair appeared on my carpet when hoovering so switched off hoover, lay it down. There was my hair wrapped around the middle of the rollers and there was fluff I had to pick out from between bristles. I undid the front roller part and I think this is where the clump of dog hair came from as it was clear in the middle but full up on either side so again had to pick it out. I still don’t think that the hoover picks up as I should do. Obviously I purchased this hoover as I had read feedback on how good this type of hoover was for tackling dog hair. There is still a lot of hair embedded in the carpet and apart from replacing the whole thing, I’m not sure what to so. Any advice?
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