Shark Vacuum Customer Service Issues

I purchased a Shark Life-Away vacuum over a month ago. I work as a house cleaner and stored it with my cleaning supplies on my property. Unfortunately, a tree fell on my storage building during Hurricane Sally, damaging my vacuum. The model is ZU561, with serial number S11J2609A8J4. I am unable to purchase a new one now and cannot return it to Lowe's in Daphne, AL due to the 30-day return policy. My name is Emily, and I reside in Loxley, Alabama, an area severely affected by the hurricane. Thank you, Emily Freeman.

I would like to file a complaint. This has been incredibly frustrating and stressful. I ordered a vacuum cleaner two weeks ago, but it came faulty and kept changing modes on its own. The parts you sent to fix it were for a completely different model, not the anti hair wrap model I have. After numerous attempts to reach customer service, we finally received a new handle which was supposed to solve the issue. However, after waiting five days for delivery, the handle doesn't work, and it's the wrong color too. I have been unable to clean my house properly for over two weeks due to this situation. I have been trying to get a resolution through social media, but it has been a disappointing experience. I feel like my hard-earned money has been wasted, and I am frustrated with the whole process.

Dear Community, I have reached out to Shark vacuum customer service several times regarding an issue with my vacuum. Initially, I was sent a foam filter and felt pad for free due to the kindness of the representative, even though the part I needed was not sent. Despite my efforts to explain the situation to different representatives, the issue remains unresolved due to website glitches. I am currently awaiting assistance from a manager. I am seeking a prompt discounted solution to my problem with the dust cup cover for my NV752 31 vacuum purchased from Kohl's in [redacted]. Your help is greatly appreciated. Thank you, M.D.

I own a Shark Navigator Lift-Away Deluxe NV360 Upright Vacuum Cleaner. It has been performing well until today. When I turned it on today, it initially operated normally but then began emitting a somewhat loud hissing noise. I checked all the connections, but they were sealed. After investigating, I discovered the source of the hissing noise. It appears to be coming from a rectangular opening on the left side, a couple of inches below the canister in the blue area. When I covered the opening with my finger, the hissing stopped temporarily. I cleaned all the filters, but the noise persisted. I understand that blocking the opening permanently is probably not the solution. I would like to know why this hissing is occurring and how I can resolve it.

I own a Shark Navigator Lift-Away Deluxe NV360 Upright Vacuum Cleaner, which has been very effective until today. Upon turning it on recently, it initially operated normally but then started emitting a noticeable hissing noise. After inspecting, I found that the sound was coming from a rectangular opening on the left side beneath the canister. By covering the opening briefly, I was able to stop the hissing temporarily. Despite cleaning all filters, the noise persisted. I believe blocking the opening permanently is not the solution. I seek to comprehend why this hissing occurs and how to address it to eliminate the sound.

I reside in Canada and I am a member of ConsumerReports.org. Several highly recommended Shark vacuum models are not easily found in Canada, but the NV536e is available on Amazon.ca. I have not come across any other retailers in Canada selling this model. I have some inquiries about purchasing the NV536e on Amazon.ca: 1) Is Amazon.ca an authorized dealer for the Shark NV536e according to Shark? 2) Does the NV536e come with a 5-year warranty supported by Shark? 3) What attachments are included with this model? Consumer Reports mentions that the NV536e Shark upright vacuum includes a power brush, floor brush, dusting brush, and crevice tool. Can you confirm this? 4) Could you please detail the attachments included with the NV536e in a way that I can easily locate and identify them on the sharkclean.ca website?

I purchased a Shark 18V Dustbuster four times because they work so well. Unfortunately, they don't last long. I bought warranties twice, but I'm not sure where. I believe one was from Target, another from Home Depot or Kmart, and I can't recall the rest. Now, the dustbuster is broken, and I can't afford to pay for repairs. I am really fond of this product, and I wonder if there is a way to verify that I purchased two accidental warranty plans. My name is Darlene B., residing at 60 Belfry Walk, Bohemia, NY, [redacted]. I am sorry, I am disabled and struggling financially. I own the purple Shark 18V pet model SV780_V14.

I returned the unopened Shark robot via FedEx on 10/21/20. Despite the return, an automatic withdrawal of $[redacted].70 has been made from my account. I was informed that a check would be sent for the refund, but I have not received any updates or refunds. I have tried to contact your organization through the provided phone numbers, but have been unable to reach a representative. I expect the debt to be resolved now that you have received the return. I would like my refund promptly, and confirmation that future payments have been canceled. Thank you for addressing this issue promptly. Best, D.R.

Good morning, I am Pat Cieslak, a 68-year-old Caregiver with a low income due to Social Security. I provide private care services like cleaning, cooking, and personal care for those in need. Given my immune deficiency, I must be extra cautious during this Covid situation. I recently watched your show featuring the Vortex Vacuum. My old Dyson, although effective, became too heavy for me. As I also suffer from allergies, I am interested in the Vortex Vacuum but the price is beyond my budget. Considering the challenging circumstances many are facing, including reduced work opportunities, I kindly request if it's possible to receive a discount on the advertised $[redacted] price. I believe this vacuum will not only benefit me with its performance but also contribute to my safety in the homes I work in. If you could offer any assistance in this regard, I would be grateful. You may reach me at [redacted]. Thank you for your consideration, and I appreciate your time. Wishing you a blessed day. Pat C.

I am experiencing issues with my machine. I was promised a callback within 24 hours, but I have not received one. The hose on my vacuum cleaner has torn, causing it to barely pick up any dirt. I purchased this vacuum about a year ago thinking it came with a 5-year warranty, as I was informed of your good customer service and product quality. Now, I am being told that parts like the hose are not under warranty, which is disappointing given the cost of Shark products. I expected the hose to be more durable. Cheaper vacuums I have owned lasted longer without issues like this. I have never had a hose break before, and it is frustrating that such a crucial part failing renders the whole vacuum unusable. I am eagerly waiting for a response to address and resolve this situation promptly.

Hello, I wanted to share an experience I had with my husband's purchase of a Shark Duo Clean 2 Battery Cordless Stick Vacuum Cleaner from Argos. He bought it on 31/08/[redacted] for £[redacted].99. We were very impressed with the product and recommended it to our daughter and a friend, who were also happy with their purchases. Unfortunately, I recently noticed an issue with the base and the right-hand wheel cracked and spiraled off while I was using it. I forgot to register the appliance, but I kept the receipt and the owner's guide. I hope the customer service will be helpful in this situation. Thank you.

I have been trying to contact you since Thursday 26th regarding my AX950UK with fault code FN07. After being instructed to call back on the 27th, I was informed there were no replacement units available. I was promised a visit on Monday 30/11/20 between 3 and 4 to order a part. Despite facing multiple disconnections, I was later told the units had arrived but were not released by the warehouse. The representative noted my email ([redacted]) for processing either yesterday or today. However, today I was informed there are no units left and I need to call back on Thursday. Being without my Shark vacuum for over 2 weeks has been frustrating, particularly as I have 2 German Shepherds. I hope SharkNinja can promptly provide the necessary part to repair my vacuum.

I placed an order over the phone, but unfortunately, the address was entered incorrectly as "[redacted] SABER TR." instead of the correct address "[redacted] SABRE TR.". I need this issue resolved before shipping. Yesterday, I spoke with a support representative who was unhelpful and didn't seem to understand the problem. I was told that they escalated the matter, but it still needs to be fixed. If this address mistake is not corrected, I will have to cancel my order as it won't reach the correct address. Thank you for your attention to this matter.

Hello, I recently received my Shark vacuum a few days ago. The app was functioning well initially, but now I am encountering an issue. When I attempt to use the app, a message pops up saying “cannot connect to robot”. Although I am connected to the Shark WiFi, I am perplexed about the connection problem. Currently, I need to manually operate the vacuum instead of controlling it from my phone as before. I have tried following the instructions provided in the app three times, but unfortunately, there has been no improvement. I would appreciate any guidance on resolving this issue. Thank you.

I would like to thank Shark for helping me get a new battery for my handheld dust buster. They sent me the part quickly, and it was easy to install. Now my dust buster is working perfectly again. I'm a fan of Shark products and watch a lot of cleaning shows on YouTube where they praise their performance. As a grandmother who takes care of my daughter and grandkids with all wooden floors, I do all the cleaning myself. I currently have an old Shark vacuum but I am hoping Santa might bring me a new cordless one. I know it might be a stretch due to tight finances, but a girl can dream. Thanks again for the excellent customer service, and Happy Holidays. Best, Christine B. 🎅🎁

My best friend is battling cancer and experiencing harsh chemo side effects today. Earlier, while using a Shark DuoClean vacuum at her place, the sound suddenly decreased. After cleaning the bin and performing maintenance as instructed, it restarted in a low tone but then stopped completely, except for the light. I'm feeling perplexed and somewhat responsible, even though I didn't mishandle it. I'm seeking assistance to resolve this issue. If the problem is unfixable, we can't afford to buy a new vacuum due to the high costs of her chemotherapy and our financial constraints. We are all on disability and are elderly. Any help would be greatly appreciated. Thank you.

Hello, I noticed burn marks on the clear brush cover of my Shark Vacuum today, accompanied by a burning smell during use. The model, a Shark Lift Away, is under a year old. The serial number is Z26J3103Z7J9. Despite checking for blockages in the rollers after emptying the vacuum, the problem persists. I am concerned about the safety of the vacuum, given how careful I am with its use. Due to login issues, I have been unable to access my account even after requesting a new password. Attached is a photo showing the burn marks. For your reference, my contact details are as follows: Kate Hotson 10 Alyn Drive, Penyffordd, Nr Chester CH4 0HP Email: [redacted] Phone: [redacted]8 Requesting a replacement as I fear a potential fire hazard with the current vacuum. Emailed the photo directly and await a prompt response. Still waiting for the password reset email. Thank you, Kate

I recently bought a little upright vacuum and a hand vacuum from Shark after a recommendation from a restaurant owner. Unfortunately, I've been extremely disappointed with both products. As we're living in a camper while building our retirement home, these vacuums have not met our needs. The upright vacuum is ineffective at picking up anything beyond dust, and the hand vacuum stopped working after the first use. I would have requested a refund, but I likely can't locate the receipts after living out of a suitcase for the past year. I'm frustrated with the quality of these products and will not be endorsing any Shark items to others. I feel it's important to share my negative experience with my friends and acquaintances to prevent them from making the same mistake.

I have had issues with my Shark robotic vacuum losing its map, starting cleaning sessions at the wrong times, and only focusing on one room despite no changes in furniture placement. I've contacted customer service multiple times, initially being told it was due to the app not being on my phone, then being given conflicting information about remapping timeframes. Despite promises of a callback and escalation, I have yet to receive adequate assistance. I've been a loyal customer with multiple Shark products, but I am disappointed with the current level of service. My customer number from December 1st is [redacted].

I purchased a brand new Shark vacuum for $[redacted]. In the past two years, I've had four Shark vacuums and have always been a fan of your products. Unfortunately, this time the vacuum I received was defective right out of the box - there is no suction and it emits a terrible smell. Despite not purchasing the warranty, I believe the vacuum should have functioned properly without any issues. I am disappointed with this costly purchase, especially with the lack of customer service responsiveness I have encountered. Despite my efforts to reach out, I have been ignored or abruptly disconnected. I plan to continue contacting customer service and will share my negative experience and product issues through reviews. I am seeking either a replacement vacuum that works or a refund. This experience with your product has been extremely unsatisfactory.