Hi, my name is Maria D. Flores,i got this vacuum:********** Welcome*to*Shark****Officia...

Hi, my name is Maria D. Flores,i got this vacuum:********** Welcome*to*Shark****Official*Site*http:**www.sharkclean.com*cgi*bin*livew*site.w?location*b*c*product*registration.w&target*main&sponsor******* ****Product*Successfully*Registered Warranty*Registration*Confirmation Your*Account*Number:******** Item*Information*Summary Title Created*Date ******** Name Maria*D*Flores Registration*Number ****** Email*Address *****@***.com Expiration*Date ********** Address*Line** *****evelyn*dr Address*Line** Production*Code **** City Banning Model*Number NV*DRT** ZIP*PC ***** Purchase*Date *********ST*PC CA Store*TV*Ad**Web **I Have life Guarantee on that,called the people for my vacuum is not working well,i had issues before(My husband Brian Woods used to call at that time ) we really had a good service to tell the truth,they also said that if we continue having problems they were going to give us the a complete iten new....i'm having problems,the motor at one point stop working and i don't know why,the en at the roll is not suching,the air goes lose because there is a hole...called assistance and i have been humiliated because i have an accent,the two people i spoke with treat me as i was trying to get advantage or stealing something,i never been humiliated that way,discriminated that way...just because my husband is american and had no accent we did not have any problem before and the two guys and a woman as soon they heard my accent they were kind of disgusted that i was asking to replace my item even though they saw i had all rights with my life warranty.What are you guys doing then????because i have all rights i think to be assisted.