I was denied buying a Shark Apex because I didn't have a smart phone, I wanted the pet...

GetHuman-rsecoo's customer service issue with Shark Vacuum from December 2018

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The issue in GetHuman-rsecoo's own words
I was denied buying a Shark Apex because I didn't have a smart phone, I wanted the pet upgrade which had a steam cleaner free and other items, because I wanted to make the payments I was told I had to have a smart phone, when I watched the presentation it said nothing about a smart phone, I feel this very unfair and misleading and ask management to change this I must have a smart phone to buy your product as this causes your company to loose money.**I'm buying a bed and was issued a line of credit on a card they provided, this company bills me monthly and I call a *oo number and make my payments, I ask that your company remove this I must have a smart phone and allow a customer to buy your product.
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Shark Vacuum

Customer service issue
Reported by GetHuman-rsecoo
Dec 6th, 2018 - 5 mons ago
I have an issue with Shark Vacuum too
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Seen by 1 customer so far
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Timeline
GetHuman-rsecoo started working on this issue
Dec 6th, 2018 12:41pm
GetHuman-rsecoo shared this issue with others over email
Dec 6th, 2018 12:45pm