Shark Vacuum Customer Service Issues

Hello, Good Evening, I am Stephanie Cadle, and I wanted to share my enthusiasm about the Shark cordless rechargeable floor and carpet sweeper. This product has made cleaning my wood floors and area rugs effortless and seamless. As a person with multiple sclerosis, traditional sweeping can be challenging for me, but this sweeper has truly been a game-changer. I plan to gift this sweeper to my mom, who had a stroke, and my mother-in-law, who has knee and back issues, due to its lightweight design. I am so impressed with this product that I intend to give it as a Christmas gift to many others who may benefit from its ease of use. I have seen your TV ads, but owning a Shark product personally has made me a loyal customer. I am reaching out to inquire if there are any coupons available so I can purchase more sweepers for my loved ones. I cannot express enough how happy I am with this product and the impact it has had on my cleaning routine. Thank you for considering my request, and I look forward to continuing to enjoy your products for years to come. Thank you, Stephanie Cadle

Hello, I am Stephanie, and I am thoroughly impressed with your Shark cordless rechargeable floor and carpet sweeper. This product has made my cleaning routine so much easier, transitioning effortlessly from wood floors to area rugs. Having multiple sclerosis makes it challenging for me to use a broom and dustpan for extended periods, but this sweeper has been a game-changer. I plan to buy one for my mom, who had a stroke last year, and for my mother-in-law, who has knee and back issues. I want to share this wonderful product with others who struggle with manual sweeping. I have now become a loyal Shark customer for life. I am reaching out to ask if you could provide me with some coupons so I can purchase more sweepers as gifts for Christmas. I am beyond pleased with this product and look forward to using more of your offerings. Thank you for considering my request. Sincerely, Stephanie C

I had a frustrating experience dealing with customer service. I have been trying to resolve an issue with a broken vacuum head for my Apex model AX952, purchased on 1/28/18. The front roller of the vacuum stopped working due to a small plastic piece breaking. Despite explaining this in over 20 interactions, I received the incorrect replacement part. Even after sending photos clearly depicting the broken piece, I was informed that the vacuum head is not covered under warranty as it is considered a "wearable part." I was offered a 50% discount to purchase the replacement part for $45, which is still significant considering the vacuum is less than a year old. I find it unreasonable that a crucial component like the vacuum head is not covered under the warranty, especially when the product is relatively new. The warranty language does not explicitly list the vacuum head as a wearable part, causing confusion and frustration in resolving the issue promptly.

I have two Shark Navigator vacuums that have both stopped suctioning. I own the portable handheld steamer, the floor steamer, and the red Navigator in which the hoses ripped in two places. I am disappointed that the products did not last longer, as I used to love Shark products in the past. It's frustrating that there is no warranty to cover these issues. I am upset with how Shark no longer seems to value loyal customers like they used to and only seems focused on making money. I would be willing to review and test new products if given the opportunity, especially to see how they hold up in a busy household like mine, unlike the idealized scenarios they seem to use for testing. I will be sure to share my experiences with friends and family regarding the durability of Shark products.

I purchased a Shark APEX DuoClean Powered Lift-Away Speed Upright Vacuum that stopped working after 5 minutes and began to smoke. I tried to return it to Meijer, but they refused due to prior use. Upset about being out $[redacted] with tax, I asked to speak to the store manager, who also denied the return. This led to a heated altercation, and the police were called. Despite explaining the situation, I was told they couldn't intervene. Frustrated, I left the vacuum at the store and requested a police report. I apologize for the length of my message; I am simply seeking a resolution after feeling let down by the product and store.

The belt on my Shark NV46 vacuum broke, and it's not picking up dirt. I called on 11/19/[redacted] and was promised by a supervisor a free courtesy replacement of the bottom unit with free shipping since it's less than a year old. After no delivery by 12/5, I called back but was told there was no record of the promise. Wan, a second supervisor, agreed to check the call recording and get back to me, but I never heard back. I called again on 12/14, and another supervisor claimed there was no follow-up from the previous call. I asked them to listen to the call recording, but I still haven't received a replacement unit. After speaking with a late supervisor on 12/14, she denied the promise made on 11/19 and offered no solution except for me to pay 50% of the part cost and shipping. This whole experience has been disappointing. I just want what was promised to me - a free replacement part as agreed on 11/19 - and for the company to ensure better service for future customers by reviewing all my calls.

I am a user of the Shark NV355 vacuum, and unfortunately, after only light use, the clip on the dust bin has broken. This seems to be a common issue with this model, and as a loyal customer of abc brand, I hope that they will support their product and provide me with a new dust bin. It seems that only the entire dust bin is sold as a replacement, and without my receipt due to a storage mishap, I am unable to prove my purchase. I am currently facing financial constraints after replacing many lost items and cannot afford to spend almost $[redacted] on a new vacuum. Please assist me with this matter. Sincerely, Mandy Phelan, [redacted] Oxford Ave., Cleveland, OH [redacted].

I own a Shark AH40126 vacuum. It's missing a small brush from the underside of the machine. Despite contacting the company, I was informed that the model is discontinued. The only solution offered was to return the vacuum at my own cost for shipping and finding a box, with a replacement promised in 6 to 8 weeks. I suggested the company send the replacement first, allowing me to return the old one in the new box, but this request was denied. I believe it's unfair to be without a vacuum for such a long period. I even proposed paying a deposit on the new machine, refundable upon return of the old one. I am seeking assistance to find a more convenient resolution to this issue. Thank you. - V. Farrell

I am amazed by the difference the 1-year-old Shark vacuum has made on my old wall-to-wall carpet and my three dogs' comfort. My previous Bissell vacuum wasn't effective despite my efforts to keep it clean with filters and brush checks. It would only pick up a cup of dirt from the carpet and never lifted the nap, leading to my bulldog scratching and shaking his head constantly. However, after inheriting the Shark vacuum and thoroughly cleaning it, I was shocked by the dirt it extracted from the carpet and how it lifted the fibers. Most importantly, after four days, my dog has stopped scratching and shaking his head. For six months, he had been struggling, but now he's finally at ease. I believe the Shark vacuum has removed dust mites that were causing his distress. I just wanted to share my positive experience with Shark. Thank you for listening. Sincerely, James P. Snyder.

Hello, I recently purchased the Ion F80 CordFree Multi Flex directly from SharkNinja with the following details: Model #: IF280, Serial #: Z20H2626Z2S1, Date of Purchase: 12/24/[redacted]. I am contacting you to address the following concerns: 1. I did not receive instructions on how to use the accessories I bought, as no labels or instructions were included for the flexible hose, dust eliminator, motorized pet tool, under appliance wand, crevice tool, and two additional tools. 2. There was no documentation provided regarding the lifetime warranty I purchased, and my online account does not reflect this warranty. 3. During online product registration, there was no option to indicate that I purchased the vacuum directly from SharkNinja. 4. My online account shows two vacuums registered, though I only own one, which still does not reflect the lifetime warranty. 5. The under appliance wand does not fit in the accessory bag as intended. 6. The grab handle on the vacuum seems loose. 7. The suction power, particularly on turbo mode for carpets, appears to be weaker than expected. I invested over $[redacted] in this vacuum and expected these issues to be resolved. I believe for the price paid, I should not encounter these challenges. I eagerly anticipate resolving these matters promptly. Best regards, M.M.

I have owned a Shark vacuum since [redacted] after receiving a replacement in [redacted]. Despite having a lot of issues with it, I appreciated the original one I received as a gift from a TV infomercial, complete with all its specials and a lifetime warranty. Unfortunately, the warranty expired when I received the replacement. Due to the ongoing problems, I am considering switching back to a Dyson, as I used one for 8 years without any issues. The model I have is the NV750W 31, and I have had to replace the head a couple of times. Currently, there is a hole in the hose of the head, and the locking mechanism doesn't keep the head upright securely. This poses a safety risk, especially with my 10-month-old son showing interest in the spinning vacuum. It has fallen on him before due to the faulty lock. I believe the order was placed under Alan Ladd, and my contact number has changed to [redacted]. I hope the company can address this safety concern as part of standing by their product.

I purchased a vacuum on 12/31, but upon getting it home, I discovered it was missing a bolt needed to attach the handle. This made vacuuming impossible as the handle kept coming loose. Instead of returning it, I contacted Shark. They said they couldn't provide just the bolt and sent me a whole new handle. However, I received a tray for a different vacuum model instead. When contacting them again, they said they would send a new vacuum but it is out of stock and may take 4-6 weeks. I was initially told I had to pay $20 for shipping the new unit, but later this changed. Considering these issues, I may just return the vacuum to the store. It's been a frustrating experience, and I believe Shark can do better in resolving this matter efficiently.

Good afternoon, I recently spoke with a customer service manager from the South America branch named John with ID [redacted]. We contacted them regarding our Shark Ion Robot running over some puppy feces during potty training. After cleaning it carefully, the manager informed us that dog accidents are not covered under warranty as it is considered misuse. However, there is no mention in the warranty or manual about such incidents voiding the warranty. Our less than 3-month-old Shark needs to be replaced for free as we believe this issue should be resolved by corporate. For assistance, please contact me at [redacted] or [redacted] Regarding the service, John (ID [redacted]) lacked knowledge about policies and was disrespectful when questioned about the warranty coverage. We were offended by his behavior and hope for better customer service in the future. We are loyal Shark customers but may consider competitors if this matter isn't resolved satisfactorily. Thank you for your attention. - Stephen Brock [redacted] [redacted]

I am quite disappointed with the product I purchased last May (Mother's Day [redacted]), which was the Shark Corded Flex with DuoClean Technology. Initially, it performed well for about six months, but then the suction stopped completely. Despite my husband, who is a machinist and engineer, disassembling the vacuum multiple times, maintaining the filters and brush rolls, and being cautious not to vacuum large particles, the issue persists. As a long-time Shark customer who has always praised the brand to my loved ones, this experience has left me disheartened. I acquired the vacuum as a Mother's Day gift, and it failed to even last a year. I did not opt for the protection plan, but given that it is within the one-year purchase period, I am wondering if there is a possibility of getting it repaired, replaced, or refunded. I truly hope for a resolution to this matter. Thank you.

Dear Customer Service, I am reaching out to express my satisfaction with your shark products. Over the years, they have consistently met my cleaning needs, even with pets and children in the house. I truly appreciate the quality and reliability of your products. Recently, my family and I relocated to a new state and purchased our dream home. Due to the financial constraints of this move, we are unable to afford new cleaning supplies. As a longtime loyal customer, I am interested in becoming a product tester or acquiring misprinted or refurbished items that you may not be able to sell. I believe in the saying "a clean home is a happy home" and I am grateful for the work Hoover does in providing excellent cleaning solutions. Thank you for your attention and consideration. Sincerely, Brittany D. [redacted] Edelweiss Way Henryville, Pennsylvania [redacted]

I found the Shark Apex vacuum cleaner ad misleading, leading me to believe the price was $[redacted].40, but it actually costs over $[redacted] with additional attachments. After contacting customer service with no resolution, I am disappointed. I have been a loyal Shark customer with the Rotator but faced poor customer service this time. I intended to buy the new vacuum based on your advertisement, but the extra costs were not clear. I am considering reaching out to the Better Business Bureau if this is not resolved.

I recently bought a Shark Apex Lift Away last Friday. Unfortunately, when I used it for the first time, it ran for only about 7 minutes before the brush roll light turned red and the brushes stopped spinning. No matter what troubleshooting steps I tried, the issue persisted. After contacting customer service, I was advised to go through the troubleshoot guide again. Interestingly, after some time, I plugged it back in and it worked. However, the same problem occurred after 24 hours and again on Sunday. I called customer service once more and was informed that the faulty part wasn't covered by the warranty as it was considered a "wearable part," which was frustrating since I had just purchased the vacuum. Despite the previous satisfaction with my Shark Navigator Lift Away Professional, the experience with this new vacuum has been disappointing. If the issue is not resolved, I will make sure to share my negative experience with others.

To Whom It May Concern, I recently purchased the Shark Apex vacuum from an infomercial and was eager to receive a high-quality vacuum. Unfortunately, I have been disappointed with the customer service and quality control of Shark products. Upon assembling the vacuum, I encountered difficulties with it turning on. After contacting customer service and following troubleshooting steps, the issue was eventually resolved. However, the lights indicating the settings were not functioning correctly, which was dismissed by the representative. Despite spending nearly $[redacted], the service received was unsatisfactory. Additionally, when I attempted to use the Steam mop, I discovered that the pad was missing from the box. This experience has left me frustrated with the lack of quality control and the poor customer service provided. I am now considering returning the entire product due to these ongoing issues. I believe improvements are needed in both product quality and customer service. I kindly request your assistance in resolving these matters promptly. Thank you, R.M.

I have been attempting to contact someone at your corporate office without success. When I first called customer service, I was transferred to a recording that simply said goodbye. After calling again, I was transferred around and eventually got disconnected. Subsequent attempts to speak with a supervisor led to extended periods on hold. My concern is with the performance of your vacuum cleaners. I upgraded to your top-of-the-line model hoping for better suction to help with my child's asthma, but it performs worse than my old vacuum from your company. I am disappointed and seeking resolution. If someone is monitoring this, please reach out to me at [redacted], my name is James. If not, I will share my experience online to express my dissatisfaction.

I bought a Shark Navigator Lift Away Professional Upright Vacuum (NV358) from the Navy Exchange on 11-22-[redacted]. Unfortunately, after just four months of light usage, two parts fell out of the vacuum, leading to it breaking. Upon contacting customer service, they determined that the motorized Floor Nozzle was faulty. Despite the warranty listing wearable parts as foam filters, HEPA filters, or pads, they wanted to charge me $73 plus shipping for the replacement part. After some back and forth, they agreed to send the part for free but still charged me $19.95 for shipping, which was frustrating. The trouble ticket ID # provided was [redacted]. Overall, I found this experience with Shark's customer service disappointing and it has made me hesitant to consider buying another Shark product in the future.