Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1689601 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman1689601's own words
I contacted your company nearly two weeks due to my Shark *** series vacuum not working. I was sent a new part and as of today it is still not working. I called customer service on ******* to advise that I was still having an issue. I was told a pre-paid label would be sent to me to ship my vacuum back and a new one would be sent to me once your company received confirmation, my new vacuum would be sent. I never received my label, I called back today was told a new email would be sent to me in * minutes. I waited over an hour and called back because I never received the email. I was on the call for over ** minutes and basically got no where. The guy who answered the phone couldn't locate my account and I didn't understand him and he was not understanding my frustration. This a huge inconvenience for me, because I ave to borrow a vacuum to clean my home. I had to ask more than * times to speak to someone in management, which when I spoke to Omar he told me it was sent and I gave him another email and here it is ** minutes later and still no email with the pre-paid label. I asked him to also send it via US mail because I do not feel I should have to call back everyday to get this matter resolved. I am very disappointed with this process and as it stand today I will NEVER purchase a SHARK product again. The way this matter has been handled is ridiculous and I feel I have paid for a warranty that is worthless. You say you stand behind your product but as it stands, no one is trying to rectify this problem and this is not good customer service.
GetHuman1689601 did not yet indicate what Shark Vacuum should do to make this right.
I have an issue with Shark Vacuum too
How GetHuman1689601 fixed the problem
We are waiting for GetHuman1689601 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.