Hi I am having problems with my shark lift away, it smells of burn when using it and sm...

GetHuman-alworthi's Technical Support issue with Shark Vacuum from April 2018

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Help with my Shark Vacuum issue
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The issue and preferred resolution, in GetHuman-alworthi's own words:
Hi I am having problems with my shark lift away, it smells of burn when using it and smoke is coming from it. I have emptied the dust box and cleaned the foot and checked all pipes. It is less than a year old. Can it be fixed? Or do you suggest something else?
I trust that Shark Vacuum will make this right and come up with a resolution that is fair.
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Shark Vacuum

Technical Support issue
Reported by GetHuman-alworthi
Apr 27th, 2018 - 3 mons ago
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Seen by 2 customers so far
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GetHuman-alworthi started working on this issue
Apr 27th 6:06am