I asked for letter confirming I was the only person on the mortgage. Every time I call i get a different answer of the status

GetHuman-tomkenn's customer service issue with Seterus Inc. from June 2018

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The issue in GetHuman-tomkenn's own words
Get the requested letter in a timely manner. This has been going on for almost * weeks. ... For the last * weeks I have been trying to get a letter from Seterus stating only my name is on the mortgage and not my ex-wife. **Every time I call customer service the story changes on when the letter be ready. *I have talked to *-* supervisors w*o any luck. I have called at about ** times trying to get this done.**This is very important because my ex-wife is suing me saying here name is on the note. It is not.**We have to go to court to prove our point and this is my proof. If I don't have this the judge could make me sell my home. I live in Dallas and there is a housing shortage an I will not be able to find a home for myself and my * kids. We will be on the streets.**I wanted the letter faxed directly to my lawyer so he can show it to the judge and a copy of the letter sent to me.**Customer service has told me several times that it has been done. Neither myself nor my lawyer have received it.**This needs to be done NOW since we are going to court in a few a days *-** and my lawyer needs it before so he can prep for the court hearing.**I can not express how upsetting this is and the stress of thinking my family will be on the streets due to a group of people not doing their job correctly.
I may have to sell my house due to the fact I don't have the letter proving my claim to the judge. With * kids living w me this could mean we have no place to live due the housing shortage in Dallas
GEt the letter faxed to my lawyer by *-**-** and a copy sent to me as well.
I call them every other day to follow up and checking on the status w*o any luck.
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Seterus Inc.

Customer service issue
Reported by GetHuman-tomkenn
Jun 10th, 2018 - a yr ago
I have an issue with Seterus Inc. too
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-tomkenn started working on this issue
Jun 10th, 2018 1:13pm
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Jun 10th, 2018 1:14pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:23pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:23pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:24pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:24pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 11th, 2018 3:40pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 11th, 2018 7:17pm