I asked for letter confirming I was the only person on the mortgage. Every time I call i get a different answer of the status

GetHuman-tomkenn's customer service issue with Seterus Inc. from June 2018

14 views | 90 similar | 0 following
Help with my Seterus Inc. issue
GetHuman-tomkenn's next move: try calling Seterus Inc. again.
The best way to get your problem resolved is to tap the button below to start calling Seterus Inc.. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-tomkenn's own words
Get the requested letter in a timely manner. This has been going on for almost * weeks. ... For the last * weeks I have been trying to get a letter from Seterus stating only my name is on the mortgage and not my ex-wife. **Every time I call customer service the story changes on when the letter be ready. *I have talked to *-* supervisors w*o any luck. I have called at about ** times trying to get this done.**This is very important because my ex-wife is suing me saying here name is on the note. It is not.**We have to go to court to prove our point and this is my proof. If I don't have this the judge could make me sell my home. I live in Dallas and there is a housing shortage an I will not be able to find a home for myself and my * kids. We will be on the streets.**I wanted the letter faxed directly to my lawyer so he can show it to the judge and a copy of the letter sent to me.**Customer service has told me several times that it has been done. Neither myself nor my lawyer have received it.**This needs to be done NOW since we are going to court in a few a days *-** and my lawyer needs it before so he can prep for the court hearing.**I can not express how upsetting this is and the stress of thinking my family will be on the streets due to a group of people not doing their job correctly.
I may have to sell my house due to the fact I don't have the letter proving my claim to the judge. With * kids living w me this could mean we have no place to live due the housing shortage in Dallas
GEt the letter faxed to my lawyer by *-**-** and a copy sent to me as well.
I call them every other day to follow up and checking on the status w*o any luck.
How GetHuman-tomkenn fixed the problem

We are waiting for GetHuman-tomkenn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Seterus Inc.'s attention and get better help faster. Tap below to get started.
Having Seterus Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tomkenn fixes it.
This email address isn't valid

Seterus Inc.

Customer service issue
Reported by GetHuman-tomkenn
Jun 10th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 90 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman-tomkenn started working on this issue
Jun 10th, 2018 1:13pm
GetHuman-tomkenn shared this issue with friends on Facebook
Jun 10th, 2018 1:14pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:23pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:23pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:24pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 10th, 2018 3:24pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 11th, 2018 3:40pm
GetHuman-tomkenn indicated the issue is not fixed yet.
Jun 11th, 2018 7:17pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians