I had used Sears Home Services to evaluate issues with my Maytag range. The service tec...

GetHuman-dodisc's customer service issue with Sears from September 2020

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Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman-dodisc's own words
I had used Sears Home Services to evaluate issues with my Maytag range. The service tech took my payment at time of service. The service was on *********, the service order was ********, the description was Maytag Range, service number ***************, the amount was $***.**. I HAVE THE EMAILED RECEIPT. *Some time after that, in July, I received two letters, both dated *********. Having the Account & Payment ID of: **********, stating that I had not paid for services and owed $***.**.*I attempted to contact Sears Home Services to clear this up, but there was no contact information on the letter to do so. Also there is no easy way on the internet to contact either. On the back of the letter there was an email address to email correspondence to, however I found out, a month later, that email address is listed incorrectly. I received another letter dated August **, again stating that I owed the money and needed to make payment. I called the number for Sears Home Services hoping they could help resolve the issue. OH, SURPRISE, they have nothing to do with billing and can't even connect me with any one who does. However they were able to tell me that the email address I responded to was wrong and gave me another email address to contact them with. I used that email address and still have heard nothing. I would really like for this issue to be resolved. It's a shame to put your trust in a long standing business like Sears only to realize they no longer have the business ethics or customer service quality they used to have. I am a hard working citizen who pays taxes and is responsible with debt. I would like to get this resolved so I am not wasting any more time on this false issue.

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Sears

Customer service issue
Reported by GetHuman-dodisc
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1860 others
0 customers following this

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