I received the wrong jeans and I had them returned using a SEARS UPS ticket. They were...

GetHuman-hsem's Return an Order issue with Sears from July 2019

Help with my Sears issue
First: share to improve GetHuman-hsem's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hsem may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
The issue in GetHuman-hsem's own words
I received the wrong jeans and I had them returned using a SEARS UPS ticket. They were received and I have yet to receive my points credited back to my account. Each time I call SEARS customer service, it takes at the very least an hour to get in touch and then they always tell me the same thing and that is that I need to wait for the credit of points, This has been going on for several weeks and I am just frustrated that due to SEARS mishandling of my order, I need to wait all this time. All i want is to order the jeans again using my points which brought down the price to about ** dollars. I do not want to speak to someone in the Phillipines that I do no understand due to their poor telephone connection. My order number is ********* and my name is Hiram Sem. Please respond.

GetHuman-hsem did not yet indicate what Sears should do to make this right.

How GetHuman-hsem fixed the problem

We are waiting for GetHuman-hsem to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Sears

Return an Order issue
Reported by GetHuman-hsem
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 5386 others
0 customers following this

Timeline

GetHuman-hsem started working on this issue
Jul 12th, 2019 9:28pm
GetHuman-hsem indicated the issue is not fixed yet.
Jul 13th, 2019 10:54pm
GetHuman-hsem indicated the issue is not fixed yet.
Jul 16th, 2019 11:27am