I received the wrong jeans and I had them returned using a SEARS UPS ticket. They were...

GetHuman-hsem's Return an Order issue with Sears from July 2019

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The issue in GetHuman-hsem's own words
I received the wrong jeans and I had them returned using a SEARS UPS ticket. They were received and I have yet to receive my points credited back to my account. Each time I call SEARS customer service, it takes at the very least an hour to get in touch and then they always tell me the same thing and that is that I need to wait for the credit of points, This has been going on for several weeks and I am just frustrated that due to SEARS mishandling of my order, I need to wait all this time. All i want is to order the jeans again using my points which brought down the price to about ** dollars. I do not want to speak to someone in the Phillipines that I do no understand due to their poor telephone connection. My order number is ********* and my name is Hiram Sem. Please respond.

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Sears

Return an Order issue
Reported by GetHuman-hsem
Jul 12th, 2019 - 4 years ago
I have an issue with Sears too
Not resolved
Seen by 34 customers so far
Similar issue to 5386 others
0 customers following this

Timeline

GetHuman-hsem started working on this issue
Jul 12th, 2019 9:28pm
GetHuman-hsem indicated the issue is not fixed yet.
Jul 13th, 2019 10:54pm
GetHuman-hsem indicated the issue is not fixed yet.
Jul 16th, 2019 11:27am

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