First, I have tried every business day for the past * weeks to get a human agent on the Repairs Services Support Team line. Perpetually in queue (the longest I have waited, so far, is ** minutes).**Here is the issue: I ordered Sears at-home mower repair service, agreed to the $*** diagnostic fee. The service tech inspected the mower, had none of the needed parts, but ordered them. I was required to pay for the parts in advance, which I did (payment by credit card, April *, ****). Two parts were ordered, two were shipped, one was incorrect. After waiting three weeks, I cancelled the order. At my request, Sears sent arranged a UPS pickup for the parts, which were returned to Sears in Dallas on April ** (UPS **Z *VR, *** ** **** ****). Sears confirmed parts receipt, but has never processed a refund for those parts. The total charge was $***.**. I resume that part of that was the diagnostic fee, but I have not ever received a detailed statement, nor is one available online. I'd like a refund for the parts. For reference, the original service order number is ***************.
GetHuman-sonnyha did not yet indicate what Sears should do to make this right.