First, I have tried every business day for the past * weeks to get a human agent on the...

GetHuman-sonnyha's customer service issue with Sears from May 2019

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The issue in GetHuman-sonnyha's own words
First, I have tried every business day for the past * weeks to get a human agent on the Repairs Services Support Team line. Perpetually in queue (the longest I have waited, so far, is ** minutes).**Here is the issue: I ordered Sears at-home mower repair service, agreed to the $*** diagnostic fee. The service tech inspected the mower, had none of the needed parts, but ordered them. I was required to pay for the parts in advance, which I did (payment by credit card, April *, ****). Two parts were ordered, two were shipped, one was incorrect. After waiting three weeks, I cancelled the order. At my request, Sears sent arranged a UPS pickup for the parts, which were returned to Sears in Dallas on April ** (UPS **Z *VR, *** ** **** ****). Sears confirmed parts receipt, but has never processed a refund for those parts. The total charge was $***.**. I resume that part of that was the diagnostic fee, but I have not ever received a detailed statement, nor is one available online. I'd like a refund for the parts. For reference, the original service order number is ***************.
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Sears

Customer service issue
Reported by GetHuman-sonnyha
May 20th, 2019 - a mon ago
I have an issue with Sears too
Not resolved
Seen by 1 customer so far
Similar issue to 3924 others
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GetHuman-sonnyha started working on this issue
May 20th 4:24pm
GetHuman-sonnyha shared this issue with others over email
May 20th 4:26pm