My mother in law purchased an LG refrigerator in December ****. In the last * months sh...

GetHuman2894398's customer service issue with Sears from May 2019

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The issue in GetHuman2894398's own words
My mother in law purchased an LG refrigerator in December ****. In the last * months she has paid almost ***.** dollars in repairs. This does not include the lost food and the time spent waiting on technicians. There have been * technicians look at the refrigerator and until the last tech informed us that the parts ordered will not fix the problem. I contacted Sears customer service yesterday and talked to a rep her name was Cristy. This was one of the rudest phone conversation I have ever had with a customer rep of any company. I would like someone to contact us back either by phone or email that can solve this problem. We have contacted the Better Business Bureau due to the inefficient way this h as been handled by your company. You can either email me back at *****@***.com. Or you can call my phone at ***-***-****. This is a problem that Sears has and is well documented on several internet sites. Thank you for you time and cooperation.
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Sears

Customer service issue
Reported by GetHuman2894398
May 9th, 2019 - 2 mons ago
I have an issue with Sears too
Not resolved
Seen by 13 customers so far
Similar issue to 3751 others
0 customers following this
Timeline
GetHuman2894398 started working on this issue
May 9th 6:17pm
GetHuman2894398 indicated the issue is not fixed yet.
May 10th 6:28pm
GetHuman2894398 indicated the issue is not fixed yet.
May 12th 9:10pm
GetHuman2894398 indicated the issue is not fixed yet.
May 12th 9:11pm