A couple of things. First I took a set of *” lineman pliers back for replacement, lady...

GetHuman2878672's customer service issue with Sears from May 2019

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The issue in GetHuman2878672's own words
A couple of things. First I took a set of *” lineman pliers back for replacement, lady threw into locked box then told me they were discontinued, I would have to purchase different size. Told her to give me back old set and told she didn’t have key for box and no one on sight did. Out a pair of lineman pliers. Have a Craftsman coil nailer (roofing) with broken feed spring. Model*********. Sears direct shows spring as *****.** and pin as *****.**. Did online chat said discontinued but replacement available. Online chat person sent me info for a Craftsman planer. Then I called and this person said not available. Now in sitting here with a piece of trash because you chose not to have parts. Sears direct shows them. I want to repair my nailer. If you can not supply with parts I need I will never purchase another Sears or Craftsman tool, appliance or any other item. I have bought fridge, freezer, dishwashers, washer and dryers, and thousands of dollars in tools. If this is the wa
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Sears

Customer service issue
Reported by GetHuman2878672
May 7th, 2019 - 2 mons ago
I have an issue with Sears too
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Seen by 5 customers so far
Similar issue to 3713 others
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GetHuman2878672 started working on this issue
May 7th 2:40pm