My refrigerator got broken. A tech came used my blower the ice melted from the fan. He...

GetHuman2318632's customer service issue with Sears from February 2019

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The issue in GetHuman2318632's own words
My refrigerator got broken. A tech came used my blower the ice melted from the fan. He charge $***.** not even a ***** was put. Broken again in a week the tech called in a bad manner et r and said he was behind and he would not come here it was *pm. Sears came Wednesday did not do anything because there was ice and parts would cost $***.**. I called until today ** calls requesting reimbursement of my $***.**. I spoke to supervisor Alejandro Rodriguez he was nice the first call in which he said it was a fraud they should never have charge me because nothing was repair. The second time he spoke like he was in a race and at the end he hang up. On both calls he told me I would receive my check in ** days. * times of ** days I waited until today. I have never been treated in such a humiliating way like customer service in Mexico did. Should I acquire a lawyer in the federal court since it is a fraud or will you reimburse me. My phone is *** *** ****. I am a bedridden woman and I told all of them. Today they said I will not receive any money because the worked on the refrigerator. Are you stealing me money before you close in P.Rico. waiting for your answer.
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Sears

Customer service issue
Reported by GetHuman2318632
Feb 27th, 2019 - 3 mons ago
I have an issue with Sears too
Not resolved
Seen by 8 customers so far
Similar issue to 3033 others
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Timeline
GetHuman2318632 started working on this issue
Feb 27th 5:57pm