Dear Mr. David Montoya,**I am writing to make a compliant concerning your services for...

GetHuman1707258's customer service issue with Sears from December 2018

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The issue in GetHuman1707258's own words
Dear Mr. David Montoya,**I am writing to make a compliant concerning your services for fixing my refrigerator. On Tuesday, I made an appointment with smart purchase protection plan to have a tech come to my home today Thursday Dec. *, **** and fix my refrigerator from *-*pm.*After seven phone calls and *hours later, I spoke with a customer service supervisor who identified herself as MJ badge * *****. Every phone call prior to speaking with MJ stated that the tech was running late and he will be there. (Check the phone records). Upon speaking with MJ, which was approximately *:**pm almost *hour and ** minutes after the time schedule, she stated that the tech came to my home at approximately *:** pm and made a call. She stated that tech claimed that no one was at home. I spoke to * phone operators before her, and they all said that the tech was running late. I never received a phone call and no one came to my door to ring the bell. I was very attentive to the tech's arrival, eagerly anticipating to have your organization tech fix my refrigerator. I was then requesting to please have a tech come tomorrow to fix my refrigerator, but she stated that no tech is available in my area until Tuesday Dec. **, **** from **:**am to *:**pm. That means I have to take off another day from work! I just have to share my overwhelming frustration with the lack of professionalism in executing credible service. It's very important for the success of any company to remain sustainable, that they most demonstrate integrity in the reliability to provide a service in a timely manner. If that service is then interrupted, they most learn to give the customer a credible accountability to the reason for their lack of service. I believe that in order to maintain the credibility of the Sears organization, Mr. Montoya you have to have the right people to investigate these problems if you plan to take this company to the next season of success. We are in the **st century with technology advancing at a rapid pace. I felt as though I was being treated by an organization that is still operating with a mind-set of the ****'s. What sort of tracking system do you have in place?*How are these tech's fulfilling their daily commitment to service your loyal customer? What steps are you taking in a fast-pace, post modern society to provide the best possible service to your loyal customers? *Amazon, Apple, and other companies are cutting edge when it comes to customer care.*When you fail to provide that service for example in my case today? Will you investigate and learn how to be more effective? Remember that we are hard working customers who have been loyal to your products and services. But today your customer service in the area of "Smart purchase protection plan" failed miserably. **Again Thank you for reading my complaint*Your Loyal Customer *John Lopez *Email address: *****@***.com
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Sears

Customer service issue
Reported by GetHuman1707258
Dec 7th, 2018 - 6 mons ago
I have an issue with Sears too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1707258 started working on this issue
Dec 7th, 2018 1:44am