My wife and I bought a dishwasher from you back on February ** of this year. I noticed...

GetHuman-jpusch's customer service issue with Sears from December 2018

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The issue in GetHuman-jpusch's own words
My wife and I bought a dishwasher from you back on February ** of this year. I noticed that the water was not draining out I called for an appointment. The first technical came on October ** and said the pump was bad. He ordered one and said it would arrive in *-* days. He made an appt for * week from October ** to install the new pump. Pump never showed. *I made * calls to service line and was told they couldn't find the part and the appointment was cancelled. The part was finally delivered on November **. I called for an appt to have the pump installed and the next available was December *. *The technician came yesterday and put in the pump and it didn't do the job. Turns out the computer board is bad. So now the next available appointment is January *. Now we've gone through thanksgiving without a dishwasher, and looks like we may have to go through Christmas with no dishwasher and ** peoples coming for dinner. The first tech misdiagnosed the problem so now we won’t have a dishwasher for * months.*We bought an extended warranty and want the dishwasher fixed in a week or give a new machine which you are contractually obligated to do.
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Customer service issue
Reported by GetHuman-jpusch
Dec 6th, 2018 - a mon ago
I have an issue with Sears too
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GetHuman-jpusch started working on this issue
Dec 6th, 2018 1:48am