Price of tent purchase was quoted online for $***.** min US **% Friends and Family not $***.***minus **% so layaway charged is all wrong plus Points were wrong.Shop your way corrected this IF paid off by *****...layaway agreement states points given at end of layaway contract. Points program Shop Your Way says no ...by *****..Way offer is read looks like complete a layaway between *****-*****..how can I take out a layaway for * weeks on Nov **th and complete it by *****.. But speak with Sears Chat about this they say I have to end of my contract to pay off and receive cash back points..also Shop Your Way also told me that points would be given out in installments..This is not what Layaway cash back offer says..It states upon layaway completion you receive your **% cash back up to $*** Valid for ** days..

GetHuman-lphelan's customer service issue with Sears from November 2018

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The issue in GetHuman-lphelan's own words
I want the layaway price corrected to purchase price of $***.** minus **% Friends and Family offer add the tax ($*.** ) and Minus the payment I made of $**.**. The balance is about $** less than Sears states..Also want ALL my cashback points given to me ALL at once upon paid off layaway and be given until the end of MY agreement of * weeks to pay off and receive ALL points then and not in ilINS... ... After numerous chats & calls to Sears CS about my layaway purchase, I am ready to go to the Better Business Bureau about my situation..Yesterday Customer Service finally gave me an email address to send the phone screenshot I took of the Tent and Price quoted..I emailed what Sears requested to: *****@***.com*This address has failed and Either After repeating this email address back to the CS agent or it was given wrong to me..I'm really upset over this situation..Please send me the correct email address to get my picture sent to the solutions dept as I can't get these people to stop telling me what the price was when I chat talked to and called to correct the wrong price *Of my layaway..I can only send the picture and my letters to both Sears and Shopyourway.com ( layaway was wrong on the cash back points too..but this is another issue to be looked at..) I would appreciate a call back Saturday or I have no other option than to go to the PRESIDENT OF Sears. I will Await your correct email to forward my picture and letters..Thank you
This is a fraudulent business practice to do something unstated and charge another unquitems new price..( since I have spoken with Sears chat and phone reps the price of this tent keeps getting more expensive every few days since Nov *th and is now quoted at $***.**. This is not ethical to deceive customers.
Correct my layaway to my purchase price of $***.** minus **% offer Friends and family add taxes ($*.**based on. New balance) then subtract my down payment of $**.** and give me a correct Balance due and give me the * weeks to pay it off with payments every * weeks and given All my cash back points all at once valid for ** days to use them..*This was the CORRECT OFFER NOT WHAT THEY ARE CHARGING ME OR NOW SAYING TO ME! CORRECT THIS!
Over the past year I have spent a lot of money buying from Sears and Kmart to be treated like I've been treated..telling me what I paid for a tent and not being believed..here
I HAVE VERIFIED THIS OFFER FIRST WITH A Chat Sears Rep over all issues..He stated I would have to do the layaway online or in store as he could only do a total purchase.*He verified a **% cashback upon paid off layaway and only valid for ** days ad offer stated...
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Sears

Northwest Front Porch ** person tent
Customer service issue
Reported by GetHuman-lphelan
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 1967 others
0 customers following this
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Timeline

GetHuman-lphelan started working on this issue
Nov 10th, 2018 3:52am
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:42am
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:45am
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:45am
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 3:52pm
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:31pm
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:33pm
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 4:34pm
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 11th, 2018 7:25pm
GetHuman-lphelan indicated the issue is not fixed yet.
Nov 12th, 2018 1:33am

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