Had all sorts of issues with ordering a Ping Pong table from Sears. After hours, and I...

GetHuman913149's customer service issue with Sears from July 2018

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Had all sorts of issues with ordering a Ping Pong table from Sears. After hours, and I mean hours on hold and discussing with their Customer Service reps I got no where. I wrote a BBB complaint and after a couple weeks I finally got an email from Tammie Shurbet from Sears. She told me she would look into it but kept saying she was still working with the inventory team to figure out. After a week I got frustrated but found a different color table that was same model. She agreed to give me $** plus **% off the table amount if I ordered it. She said it would be $** which was inaccurate as the table cost $*** so should have been $** but I was tired of runaround by this time so didn't argue price. I emailed to confirm I would get the amount back on my debit card. She assured me I would so I purchased the table. After a few days I still didn't see the money refunded so I contacted her. She emailed me back saying she didn't realize she couldn't get it back on debit card(First Lie). She said they would issue me a physical check and it would be at my house within *-** business days.(Second Lie) After ** business days I had not received the check so emailed Tammie Shurbet. Just like I figured she never responds. So I wait another week and still no check so email her again but she still refuses to answer. Now I am furious at Sears, they are simply THIEVES AND CRIMINALS in my opinion. They lied to me to get me to order the table. I will never use SEARS for anything ever again, bunch of crooks working there!!!
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Sears

Customer service issue
Reported by GetHuman913149
Jul 24th, 2018 - 10 mons ago
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GetHuman913149 started working on this issue
Jul 24th, 2018 7:34pm
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Jul 24th, 2018 8:06pm