Sears creating a PR nightmare with Warranty games

GetHuman-xycotta's customer service issue with Sears from July 2018

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The issue in GetHuman-xycotta's own words
Have my American Standard Heritage ** repaired ... We have a full Home Warranty with Sears. Our Central Heating and Air American Standard Heritage ** unit has been out for a month and with a free-on leak while we have been fighting to get it fixed. We live in Florida with kids and animals in ninety* degree heat. Now Sears is trying to tell us the only thing they can can do is give us a fifteen hundred cash option because the fix*replace is too expensive despite the warranty stating clearly that they will 'repair or replace' with a comparable unit and the fact the warranty states there is a ten thousand maximum claim per item. They have conveniently not offered the replace or fix standard promise. At this point the heat and humidity are causing uncontrollable mold issues which is affecting health. Please have them authorize replacing the entire system with a comparable unit.
Florida heat in humidty is awful, we are not only constantly over heated, but mold is a real problem which leads to health issues.

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Seare Home Waaranty
Customer service issue
Reported by GetHuman-xycotta
Jul 14th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 804 others
0 customers following this
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GetHuman-xycotta started working on this issue
Jul 14th, 2018 12:27pm
GetHuman-xycotta indicated the issue is not fixed yet.
Jul 14th, 2018 1:43pm
GetHuman-xycotta indicated the issue is not fixed yet.
Jul 15th, 2018 10:38pm