I purchased clothes and shoes, Approx. $***, for my husband about * *** months ago in t...

GetHuman852759's customer service issue with Sears from July 2018

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Help with my Sears issue
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Before contacting them, items GetHuman852759 may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman852759's own words
I purchased clothes and shoes, Approx. $***, for my husband about * *** months ago in the Landmark Mall, Alexandria, VA Sears store. The clothes fit, however the shoes do not (* pairs, size *). I tried returning them to the store July *, with the receipt, for a refund or store credit. Since it was more than ** days since purchase they would neither refund nor give me store credit for the shoes. What am I to do with * pairs of unworn shoes, which I cannot use (too large), but can easily be placed back on the shelves for someone else to purchase? A store credit would ensure my satisfaction, the store would have the undamaged, unused merchandise, and I would have to purchase additional items, thus the store would also keep me as a customer and make additional sales.

GetHuman852759 did not yet indicate what Sears should do to make this right.

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Customer service issue
Reported by GetHuman852759
Jul 5th, 2018 - 5 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 711 others
0 customers following this


GetHuman852759 started working on this issue
Jul 5th, 2018 8:54pm

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