Cant login into sears credit card.nothings working!!!!!

GetHuman-boscotra's customer service issue with Sears Credit Card from August 2018

Help with my Sears Credit Card issue
The issue in GetHuman-boscotra's own words
Check why my balance was so high and make i get credited for the **.** plus the *** and change on this bill.not apply it to next months.when there might not even be charges.i dont want $*** credit sitting there. ... All of a sudden i cant log into my sears credit card account.it said reset my password successfully, still wont log me in.i spoke to sears and they said they reset my account, but there having trouble with chrome& google.try another web browser.still cant login.whats going on sears???????
Telling me to use different browers instead of fixing the issue.how can i see my bill and make sure this isnt a hack and there trying cover it up and make me pay.or. just dont no how to do there job.
Fix my account so i can login and after all these of wasted time.id like to atleast see some credit applied to my account.to show they do care about me as a customer.who pays all bills in full and on time..
Never been late on a bill.always paid balance in full!
Everything.
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Sears Credit Card

Sears credit card
Customer service issue
Reported by GetHuman-boscotra
Aug 27th, 2018 - 4 mons ago
I have an issue with Sears Credit Card too
Fixed
Seen by 3 customers so far
Similar issue to 319 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-boscotra started working on this issue
Aug 27th 8:19am
GetHuman-boscotra indicated the issue is not fixed yet.
Aug 27th 8:30am