Dear sir*madam,**You have incorrect details that need correcting. I have attempted mult...

GetHuman1021982's customer service issue with Scottish Power from August 2018

Help with my Scottish Power issue
The issue in GetHuman1021982's own words
Dear sir*madam,**You have incorrect details that need correcting. I have attempted multiple times to contact your call centre and thus far nothing has been resolved.**Scottish Power supply me with electricity and gas**My correct details are:*James Woolf*** Denewood Road, London N* *AJ*At this address is the electricity meter, serial number: IS**K*******You currently have * accounts set up in my name, only * relate to me:***** **** *** - this is my correct electricity account, yet it currently appears as **A Denewood Road, not **, due to an error on the national database that I have been assured would be corrected, but nothing has happened.****** **** *** - this is my correct gas account, and is registered to the correct address****** **** *** - this is my neighbours' (**A Denewood Road) electricity account inaccurately set up in my name. I have been receiving demand notices in relation to this account, and hence urgently wish for error to be corrected.**The confusion has extended further as I have attempted to make an appointment to book a smart meter installation. I have this appointment confirmed for the afternoon of *th Sept (direct with Actavo), yet I am still getting reminders for a prior appointment which I have cancelled (**th August).***Please can you let me know when this matter will be resolved, as it has been a cause of substantial inconvenience already**Yours**James Woolf
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Scottish Power

Customer service issue
Reported by GetHuman1021982
Aug 22nd, 2018 - 5 mons ago
I have an issue with Scottish Power too
Seen by 3 customers so far
Similar issue to 125 others
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GetHuman1021982 started working on this issue
Aug 22nd, 2018 6:28am
GetHuman1021982 indicated the issue is not fixed yet.
Aug 22nd, 2018 6:31am