I would like to replace the part that is inside of the Schlage model * FE*** Cen *** La...

GetHuman-mtcrita's customer service issue with Schlage Locks from November 2018

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The issue in GetHuman-mtcrita's own words
I would like to replace the part that is inside of the Schlage model * FE*** Cen *** Lat*this is a ** year old Century Satin Nickel entry*door handle with a latitude handle. *The thumb latch that you push down to open the door dosent return to the up position. when I took the door handle off there is a round part held on by three screws and the casting has a broken off piece where the pin goes through the casting there must be a spring or something to return the thumb latch back to its up position.*I would like to obtain the necessary parts to repair the door handle thumb latch.*please advise.*Thank You*Mark T. Cutinello
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Schlage Locks

Customer service issue
Reported by GetHuman-mtcrita
Nov 27th, 2018 - 9 mons ago
I have an issue with Schlage Locks too
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Seen by 7 customers so far
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GetHuman-mtcrita started working on this issue
Nov 27th, 2018 11:09pm
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Nov 27th, 2018 11:09pm