Schlage has the worst customer service, they will not answer phone.

GetHuman1638125's customer service issue with Schlage Locks from November 2018

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The issue in GetHuman1638125's own words
it is not functioning ... I have a Schlage connect, and the dead bolt will not function using the touchscreen. I have had it about * year, it worked fine when first installed, I have also had to replace the batteries several times in the past * months. the lock has not worked in over * months, I have the user guide and have done everything recommended to fix it. I believe it has something electronically wrong.*I have tried calling customer support several times and have spent over an hour on * occasions on the phone waiting and no one answered.
Schlage will not answer the **** phone
refund, tired of trying to talk to a human being
because I spend my hard earned money on their products*.
tried everything suggested in the user guide, several times.
I have an issue with Schlage Locks too
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Schlage Locks

Schlage connect dead bolt
Customer service issue
Reported by GetHuman1638125
Nov 27th, 2018 - 9 mons ago
I have an issue with Schlage Locks too
Seen by 6 customers so far
Similar issue to 118 others
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GetHuman1638125 started working on this issue
Nov 27th, 2018 4:49pm
GetHuman1638125 indicated the issue is not fixed yet.
Nov 27th, 2018 4:51pm