My problem is similar. Everything works great except the outer dial. I push the button...

GetHuman-mrberkle's customer service issue with Schlage Locks from October 2018

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The issue in GetHuman-mrberkle's own words
My problem is similar. Everything works great except the outer dial. I push the button (Brand new battery a few months ago and it's still over *V) turn the dial and I'm lucky if it turns the bolt all the way out. Most times it skips, like skipping a gear or something? Possibly the electronics failing and going to release too soon. Like a half way grabbing operation. Now I don't even know if my home is secure? How do I know that the bolt went fully out? I think it's only going partially out often, because when I unlock (it can skip then too) often it's just a partial turn and it's unlocked, the bolt is retracted. A lottery of when it works properly. I don't even have the guts to walk my dog and leave my keys home!

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Schlage Locks

Customer service issue
Reported by GetHuman-mrberkle
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 63 others
0 customers following this


GetHuman-mrberkle started working on this issue
Oct 15th, 2018 7:40pm