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GetHuman914247's customer service issue with Schlage Locks from July 2018

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The issue in GetHuman914247's own words
Own * of the Schlage FE*** lockset. I'm resetting the user codes on both, but missing the full programming code on one of the locks, and I cant find it's user manual. I have the from the sticker on the back of the lock the Factory User Codes and part of the Programming Code (first * printed numbers are damage, but have the last *) and I have the serial number. **Can you assist me in determining the programming code if I have the rest of the information?**Regards, Bill T.
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Schlage Locks

Customer service issue
Reported by GetHuman914247
Jul 25th, 2018 - 10 mons ago
I have an issue with Schlage Locks too
Fixed
Seen by 9 customers so far
Similar issue to 14 others
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Timeline
GetHuman914247 started working on this issue
Jul 25th, 2018 12:48am
GetHuman914247 indicated the issue is not fixed yet.
Jul 25th, 2018 10:40am
GetHuman914247 indicated the issue is not fixed yet.
Jul 25th, 2018 10:43am