My back was checked in Newark following a flight from Stockholm.*After getting through...

GetHuman2962997's customer service issue with Scandinavian Airlines (SAS) from May 2019

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The issue in GetHuman2962997's own words
My back was checked in Newark following a flight from Stockholm.*After getting through customs’ long line, I missed my original connection.*My next possibility was take a later flight to DC (United) and then finally to Knoxville on American. However, United had a direct flight to Knoxville so I was rebooked on the direct. The manager assured me my bag would only be loaded on the actual*plane I was getting aboard. I told her I was worried it was placed on the original flight through D.C. because a worker made a big show about getting it to the plane in time. Well, then I had to get through the long lines of TSA and was unable to make it to the gate in time for the flight. Thus my bag could still be in Newark, it could have gone to D.C., or it could be Alabama at unclaimed baggage.

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Scandinavian Airlines (SAS)

Customer service issue
Reported by GetHuman2962997
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 413 others
0 customers following this
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Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2962997 started working on this issue
May 22nd, 2019 1:26am
GetHuman2962997 shared this issue with followers on Twitter
May 22nd, 2019 1:26am