Brand new out of the box Extreme Pro Portable SSD *TB is not functioning as expected.*W...

GetHuman-mbravoco's Technical support issue with SanDisk from January 2021

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The issue in GetHuman-mbravoco's own words
Brand new out of the box Extreme Pro Portable SSD *TB is not functioning as expected.*When I attempt to move a file onto the drive the transfer speed is super low, then it stops completely for several minutes. Then an error message is displayed that reads: "Error *x*******d"**I have attempted to reformat the drive, however it takes longer than a day and little to no progress is made. As of now, I cannot use the drive. I leave in three days to Honduras indefinitely. I have tried to call customer support but could not get through. Time is critical now. Please help.

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SanDisk

Technical support issue
Reported by GetHuman-mbravoco
Jan 6th, 2021 - 3 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 440 others
0 customers following this
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Timeline

GetHuman-mbravoco started working on this issue
Jan 6th 3:55pm
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 7th 4:20pm
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 9th 12:54am
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 9th 12:59am
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 9th 1:01am
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 9th 1:01am
GetHuman-mbravoco indicated the issue is not fixed yet.
Jan 9th 5:06pm