Samsung Account Ref: ************I have a Samsung Smart TV. I have not been able to use...

GetHuman-elwynbe's Device Support issue with Samsung from December 2019

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Samsung Account Ref: ************I have a Samsung Smart TV. I have not been able to use BBC iPlayer for more than a week. I get a message advising me to update my sofware. I have tried to update my software nearly every day, without any success. I rang Customer Services on **********. The person I spoke to tried to remotely solve the problem, but was unable to do so. I was advised that Samsung is trying to solve the problem and, that my software would automatically be updated in due course. Could you please confirm this is correct. If it is, could you please confirm when this issue will be resolved.

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Device Support issue
Reported by GetHuman-elwynbe
Dec 18th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 1396 others
0 customers following this
Items needed
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Phone number on account
Email address


GetHuman-elwynbe started working on this issue
Dec 18th, 2019 11:49am

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