Premium care was cancelled because Samsung wouldn't accept my card(mastercard) which I...

GetHuman2593811's customer service issue with Samsung from March 2019

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The issue in GetHuman2593811's own words
Premium care was cancelled because Samsung wouldn't accept my card(mastercard) which I use daily. I made multiple phone calls to premium care customer support over the months regarding this, and they told me not to worry about it. I tried putting in different cards and it would give me the same error. Last week I got a message saying my order had been cancelled. I spoke with a manager and he said even though he knows it wasn't my fault, there is nothing I can do to get premium care back. He said it was closed due to an issue of non-payment, and I do not know why because the card on file is the most current card I have and there has never been an issue of not having money on the card to make the payment.
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Samsung

Customer service issue
Reported by GetHuman2593811
Mar 26th, 2019 - a mon ago
I have an issue with Samsung too
Not resolved
Seen by 8 customers so far
Similar issue to 2727 others
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Timeline
GetHuman2593811 started working on this issue
Mar 26th 1:29am