Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bethrock may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-bethrock's own words
My washing machine is basically the same machine that was recalled. It was manufactured in October **** and in the middle of a wash cycle yesterday it just stopped working. The lid always separates and comes down and hits me on the head when I load the laundry. I am a loyal Samsung customer and have purchased a dishwasher a washer and oven and a phone in the last * years from Samsung but if this is not made right I will certainly go with a competitor for all future purchases because having a lifespan of ** months is unacceptable for such a large appliance purchase
GetHuman-bethrock did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-bethrock fixed the problem
We are waiting for GetHuman-bethrock to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.